Bibliothèque des articles

1. 12018

   Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S., & Martins, A.

   Brave new world: service robots in the frontline.

   Journal of Service Management, 29(5), 907-931. · doi:10.1108/JOSM-04-2018-0119 CC BY

   PDF : Ouvrir le PDF, Brave new world: service robots in the frontline. (nouvel onglet)
2. 22022

   Hoang, C., & Tran, H.-A.

   Robot cleaners in tourism venues: The importance of robot-environment fit on consumer evaluation of venue cleanliness.

   Tourism Management, 93, 104611. · doi:10.1016/j.tourman.2022.104611 CC BY-NC-ND

   PDF : Ouvrir le PDF, Robot cleaners in tourism venues: The importance of robot-environment fit on consumer evaluation of venue cleanliness. (nouvel onglet)
3. 32015

   Henseler, J., Ringle, C. M., & Sarstedt, M.

   A new criterion for assessing discriminant validity in variance-based structural equation modeling.

   Journal of the Academy of Marketing Science, 43(1), 115-135. · doi:10.1007/s11747-014-0403-8 CC BY

   PDF : Ouvrir le PDF, A new criterion for assessing discriminant validity in variance-based structural equation modeling. (nouvel onglet)
4. 42021

   Blut, M., Wang, C., Wünderlich, N. V., & Brock, C.

   Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI.

   Journal of the Academy of Marketing Science, 49(4), 632-658. · doi:10.1007/s11747-020-00762-y CC BY

   PDF : Ouvrir le PDF, Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (nouvel onglet)
5. 52023

   Molinillo, S., Rejón-Guardia, F., & Anaya-Sánchez, R.

   Exploring the antecedents of customers’ willingness to use service robots in restaurants.

   Service Business, 17(1), 167-193. · doi:10.1007/s11628-022-00509-5 CC BY

   PDF : Ouvrir le PDF, Exploring the antecedents of customers’ willingness to use service robots in restaurants. (nouvel onglet)
6. 62026

   Lee, J.-M., & Kim, S.

   When Choice Disappears: Perceived Coercion and Avoidance of Self-Service Technologies Among Older Consumers.

   Journal of Theoretical and Applied Electronic Commerce Research, 21(4), 126. · doi:10.3390/jtaer21040126 CC BY

   PDF : Ouvrir le PDF, When Choice Disappears: Perceived Coercion and Avoidance of Self-Service Technologies Among Older Consumers. (nouvel onglet)

1. 2025

   [Auteur non renseigné]

   Assessing the Implementation and Student Satisfaction of Intelligent Canteen Systems in Chinese Universities: A Nationwide Survey.

   International Journal of Science and Engineering Applications. · doi:10.7753/IJSEA1407.1010

   Lire en ligne : Lire l'article en ligne, Assessing the Implementation and Student Satisfaction of Intelligent Canteen Systems in Chinese Universities: A Nationwide Survey. (nouvel onglet)
2. 2023

   Alma Çallı, B., Çallı, L., Sarı Çallı, D., & Çallı, F.

   The impact of different types of service robots usage in hotels on guests’ intention to stay.

   Journal of Hospitality and Tourism Technology, 14(1), 53-68. · doi:10.1108/JHTT-09-2021-0266

   Lire en ligne : Lire l'article en ligne, The impact of different types of service robots usage in hotels on guests’ intention to stay. (nouvel onglet)
3. 2021

   Audibert, A. J.

   Quel avenir pour la commensalité à l’heure du numérique ? Vieillir dans une société connectée ?, 147-161.

   Érès. · doi:10.3917/eres.pitau.2021.02.0147

   DOI (BU) : Ouvrir le DOI via la BU, Quel avenir pour la commensalité à l’heure du numérique ? Vieillir dans une société connectée ?, 147-161. (nouvel onglet)
4. 2026

   Ayalew, Z. A., Kim, S., Kim, J., & Nunkoo, R.

   Effects of emotional responses of robot-served restaurant customers on satisfaction, personal involvement and other consequences.

   Journal of Hospitality and Tourism Insights, 9(3), 953-970. · doi:10.1108/JHTI-04-2025-0478

   DOI (BU) : Ouvrir le DOI via la BU, Effects of emotional responses of robot-served restaurant customers on satisfaction, personal involvement and other consequences. (nouvel onglet)
5. 2022

   Ayyildiz, A. Y., Baykal, M., & Koc, E.

   Attitudes of hotel customers towards the use of service robots in hospitality service encounters.

   Technology in Society, 70, 101995. · doi:10.1016/j.techsoc.2022.101995

   DOI (BU) : Ouvrir le DOI via la BU, Attitudes of hotel customers towards the use of service robots in hospitality service encounters. (nouvel onglet)
6. 2013

   Ba, A., & Vignon, C.

   Mieux gérer les incidences de l'automatisation des services : le cas des caisses libre-service.

   Gestion, Vol. 38(2), 62-70. · doi:10.3917/riges.382.0062

   DOI (BU) : Ouvrir le DOI via la BU, Mieux gérer les incidences de l'automatisation des services : le cas des caisses libre-service. (nouvel onglet)
7. 2025

   Baek, T. H., Kim, M., & Bang, H.

   Why AI robot chefs backfire: Consumer responses to robot-themed appeals.

   Journal of Hospitality and Tourism Management, 65, 101358. · doi:10.1016/j.jhtm.2025.101358

   DOI (BU) : Ouvrir le DOI via la BU, Why AI robot chefs backfire: Consumer responses to robot-themed appeals. (nouvel onglet)
8. 2009

   Bartneck, C., Kulić, D., Croft, E., & Zoghbi, S.

   Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots.

   International Journal of Social Robotics, 1(1), 71-81. · doi:10.1007/s12369-008-0001-3 CC BY-NC

   PDF : Ouvrir le PDF, Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots. (nouvel onglet)
9. 2025

   Begum, N., Nishat Faisal, M., Sobh, R., Nunkoo, R., & Rana, N. P.

   Consumers acceptance of service robots in hotels: A meta-analytic review.

   International Journal of Hospitality Management, 126, 104052. · doi:10.1016/j.ijhm.2024.104052

   Lire en ligne : Lire l'article en ligne, Consumers acceptance of service robots in hotels: A meta-analytic review. (nouvel onglet)
10. 2021

    Belanche, D., Casaló, L. V., & Flavián, C.

    Frontline robots in tourism and hospitality: service enhancement or cost reduction?

    Electronic Markets, 31(3), 477-492. · doi:10.1007/s12525-020-00432-5

    Lire en ligne : Lire l'article en ligne, Frontline robots in tourism and hospitality: service enhancement or cost reduction? (nouvel onglet)
11. 2020

    Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J.

    Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success.

    Journal of Service Management, 31(2), 267-289. · doi:10.1108/JOSM-05-2019-0156

    Lire en ligne : Lire l'article en ligne, Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success. (nouvel onglet)
12. 2021

    Belanche, D., Casaló, L. V., Schepers, J., & Flavián, C.

    Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model.

    Psychology & Marketing, 38(12), 2357-2376. · doi:10.1002/mar.21532 CC BY-NC

    PDF : Ouvrir le PDF, Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model. (nouvel onglet)
13. 2016

    Belk, R.

    Comprendre le robot : commentaires sur Goudey et Bonnin (2016).

    Recherche et Applications en Marketing (French Edition), 31(4), 89-97. · doi:10.1177/0767370116651388

    DOI (BU) : Ouvrir le DOI via la BU, Comprendre le robot : commentaires sur Goudey et Bonnin (2016). (nouvel onglet)
14. 2007

    Bhattacherjee, A., & Hikmet, N.

    Physicians' resistance toward healthcare information technology: a theoretical model and empirical test.

    European Journal of Information Systems, 16(6), 725-737. · doi:10.1057/palgrave.ejis.3000717

    DOI (BU) : Ouvrir le DOI via la BU, Physicians' resistance toward healthcare information technology: a theoretical model and empirical test. (nouvel onglet)
15. 2026

    Bhoumik, K., Fang, L., & Igarashi, R.

    Robots with hearts: How in-store AI’s task types impact brand attitude and ethicality.

    Journal of Business Research, 206, 115923. · doi:10.1016/j.jbusres.2025.115923 CC BY-NC-ND

    PDF : Ouvrir le PDF, Robots with hearts: How in-store AI’s task types impact brand attitude and ethicality. (nouvel onglet)
16. 2023

    Binesh, F., & Baloglu, S.

    Are we ready for hotel robots after the pandemic? A profile analysis.

    Computers in Human Behavior, 147, 107854. · doi:10.1016/j.chb.2023.107854

    Lire en ligne : Lire l'article en ligne, Are we ready for hotel robots after the pandemic? A profile analysis. (nouvel onglet)
17. 2023

    Binesh, F., & Baloglu, S.

    Motivational, Situational, and Psychological Model of Service Robot Adoption in Hotels: The Moderating Role of Involvement.

    International Journal of Social Robotics, 15(9-10), 1603-1618. · doi:10.1007/s12369-023-01062-5

    DOI (BU) : Ouvrir le DOI via la BU, Motivational, Situational, and Psychological Model of Service Robot Adoption in Hotels: The Moderating Role of Involvement. (nouvel onglet)
18. 2021

    Blut, M., Wang, C., Wünderlich, N. V., & Brock, C.

    Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI.

    Journal of the Academy of Marketing Science, 49(4), 632-658. · doi:10.1007/s11747-020-00762-y CC BY

    PDF : Ouvrir le PDF, Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (nouvel onglet)
19. 2026

    Brandão, M., Sharko, A., Evans, Z., Wu, W., Ghoshal, A., & Tshuma, B.

    An Ethnography of Restaurant Robots in Japan: Promises, Perceptions, and Impacts.

    Proceedings of the 21st ACM/IEEE International Conference on Human-Robot Interaction, 943-952. · doi:10.1145/3757279.3785603

    DOI (BU) : Ouvrir le DOI via la BU, An Ethnography of Restaurant Robots in Japan: Promises, Perceptions, and Impacts. (nouvel onglet)
20. 1981

    Brehm, S. S., & Brehm, J. W.

    Introduction: Freedom, Control, and Reactance Theory.

    Psychological Reactance, 1-7. Elsevier. · doi:10.1016/b978-0-12-129840-1.50005-3

    DOI (BU) : Ouvrir le DOI via la BU, Introduction: Freedom, Control, and Reactance Theory. (nouvel onglet)
21. 2011

    Buell, R. W., & Norton, M. I.

    The Labor Illusion: How Operational Transparency Increases Perceived Value.

    Management Science, 57(9), 1564-1579. · doi:10.1287/mnsc.1110.1376

    DOI (BU) : Ouvrir le DOI via la BU, The Labor Illusion: How Operational Transparency Increases Perceived Value. (nouvel onglet)
22. 2017

    Buell, R. W., Kim, T., & Tsay, C.-J.

    Creating Reciprocal Value Through Operational Transparency.

    Management Science, 63(6), 1673-1695. · doi:10.1287/mnsc.2015.2411

    Lire en ligne : Lire l'article en ligne, Creating Reciprocal Value Through Operational Transparency. (nouvel onglet)
23. 2024

    Byrd, K., Wang, L., Fan, A., Her, E., Leitch, S., & Liu, Y.

    Masks, gloves, or robots? Factors influencing consumers’ health risk perceptions and behavioral intentions of in-restaurant dining.

    International Journal of Hospitality Management, 123, 103927. · doi:10.1016/j.ijhm.2024.103927

    DOI (BU) : Ouvrir le DOI via la BU, Masks, gloves, or robots? Factors influencing consumers’ health risk perceptions and behavioral intentions of in-restaurant dining. (nouvel onglet)
24. 1994

    Cacioppo, J. T., & Berntson, G. G.

    Relationship between attitudes and evaluative space: A critical review, with emphasis on the separability of positive and negative substrates..

    Psychological Bulletin, 115(3), 401-423. · doi:10.1037/0033-2909.115.3.401

    DOI (BU) : Ouvrir le DOI via la BU, Relationship between attitudes and evaluative space: A critical review, with emphasis on the separability of positive and negative substrates.. (nouvel onglet)
25. 1997

    Cacioppo, J. T., Gardner, W. L., & Berntson, G. G.

    Beyond Bipolar Conceptualizations and Measures: The Case of Attitudes and Evaluative Space.

    Personality and Social Psychology Review, 1(1), 3-25. · doi:10.1207/s15327957pspr0101_2

    DOI (BU) : Ouvrir le DOI via la BU, Beyond Bipolar Conceptualizations and Measures: The Case of Attitudes and Evaluative Space. (nouvel onglet)
26. 2019

    Castelo, N., Bos, M. W., & Lehmann, D. R.

    Task-Dependent Algorithm Aversion.

    Journal of Marketing Research, 56(5), 809-825. · doi:10.1177/0022243719851788

    DOI (BU) : Ouvrir le DOI via la BU, Task-Dependent Algorithm Aversion. (nouvel onglet)
27. 2011

    Cenfetelli, R. T., & Schwarz, A.

    Identifying and Testing the Inhibitors of Technology Usage Intentions.

    Information Systems Research, 22(4), 808-823. · doi:10.1287/isre.1100.0295

    DOI (BU) : Ouvrir le DOI via la BU, Identifying and Testing the Inhibitors of Technology Usage Intentions. (nouvel onglet)
28. 2019

    Chan, A. P. H., & Tung, V. W. S.

    Examining the effects of robotic service on brand experience: the moderating role of hotel segment.

    Journal of Travel & Tourism Marketing, 36(4), 458-468. · doi:10.1080/10548408.2019.1568953

    Lire en ligne : Lire l'article en ligne, Examining the effects of robotic service on brand experience: the moderating role of hotel segment. (nouvel onglet)
29. 2022

    Chang, C., Shao, B., Li, Y., & Zhang, Y.

    Factors influencing consumers’ willingness to accept service robots: Based on online reviews of Chinese hotels.

    Frontiers in Psychology, 13, 1016579. · doi:10.3389/fpsyg.2022.1016579 CC BY

    PDF : Ouvrir le PDF, Factors influencing consumers’ willingness to accept service robots: Based on online reviews of Chinese hotels. (nouvel onglet)
30. 2023

    Chatterjee, S., Chaudhuri, R., & Vrontis, D.

    Acceptance of social robot and its challenges: From privacy calculus perspectives.

    Technological Forecasting and Social Change, 196, 122862. · doi:10.1016/j.techfore.2023.122862

    DOI (BU) : Ouvrir le DOI via la BU, Acceptance of social robot and its challenges: From privacy calculus perspectives. (nouvel onglet)
31. 2023

    Chen, C.-F., & Girish, V.

    Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework.

    International Journal of Hospitality Management, 111, 103482. · doi:10.1016/j.ijhm.2023.103482

    DOI (BU) : Ouvrir le DOI via la BU, Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework. (nouvel onglet)
32. 2026

    Cheng, K. M., Koo, A. C., & Teo, S. C.

    Empathy Mapping for Inclusive Design: A Qualitative Exploration of Older Adults’ Experiences With Self-Order Kiosks in Restaurant Settings.

    Sage Open, 16(2), 21582440261445622. · doi:10.1177/21582440261445622

    Lire en ligne : Lire l'article en ligne, Empathy Mapping for Inclusive Design: A Qualitative Exploration of Older Adults’ Experiences With Self-Order Kiosks in Restaurant Settings. (nouvel onglet)
33. 2026

    Cheng, L., Li, X., Liu, B., & Cheng, L.

    When traditional restaurants meet service robots: Consumption rituals, authenticity and brand trust.

    International Journal of Hospitality Management, 134, 104579. · doi:10.1016/j.ijhm.2026.104579

    DOI (BU) : Ouvrir le DOI via la BU, When traditional restaurants meet service robots: Consumption rituals, authenticity and brand trust. (nouvel onglet)
34. 2025

    Cheng, W., & Hwang, J.

    Robots' anthropomorphic designs: Psychological mechanism of consumer acceptance in restaurant contexts of service success, failure, and recovery.

    International Journal of Hospitality Management, 131, 104322. · doi:10.1016/j.ijhm.2025.104322

    DOI (BU) : Ouvrir le DOI via la BU, Robots' anthropomorphic designs: Psychological mechanism of consumer acceptance in restaurant contexts of service success, failure, and recovery. (nouvel onglet)
35. 2023

    Cheong, F., & Law, R.

    Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels.

    Cogent Social Sciences, 9(1), 2202937. · doi:10.1080/23311886.2023.2202937 CC BY

    PDF : Ouvrir le PDF, Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels. (nouvel onglet)
36. 2019

    Cherif, E., & Lemoine, J.-F.

    Les conseillers virtuels anthropomorphes et les réactions des internautes : une expérimentation portant sur la voix du conseiller.

    Recherche et Applications en Marketing (French Edition), 34(1), 29-49. · doi:10.1177/0767370118775963

    DOI (BU) : Ouvrir le DOI via la BU, Les conseillers virtuels anthropomorphes et les réactions des internautes : une expérimentation portant sur la voix du conseiller. (nouvel onglet)
37. 2023

    Chi, O. H., Chi, C. G., Gursoy, D., & Nunkoo, R.

    Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture.

    International Journal of Information Management, 70, 102623. · doi:10.1016/j.ijinfomgt.2023.102623

    Lire en ligne : Lire l'article en ligne, Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture. (nouvel onglet)
38. 2022

    Chi, O. H., Gursoy, D., & Chi, C. G.

    Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking.

    Journal of Travel Research, 61(1), 170-185. · doi:10.1177/0047287520971054

    DOI (BU) : Ouvrir le DOI via la BU, Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking. (nouvel onglet)
39. 2021

    Chi, O. H., Jia, S., Li, Y., & Gursoy, D.

    Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery.

    Computers in Human Behavior, 118, 106700. · doi:10.1016/j.chb.2021.106700

    DOI (BU) : Ouvrir le DOI via la BU, Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery. (nouvel onglet)
40. 2020

    Chiang, A.-H., & Trimi, S.

    Impacts of service robots on service quality.

    Service Business, 14(3), 439-459. · doi:10.1007/s11628-020-00423-8

    Lire en ligne : Lire l'article en ligne, Impacts of service robots on service quality. (nouvel onglet)
41. 2025

    Cho, M. J., & Chen, P.-J.

    Friend or a Foe: Robot-Based Applications in Luxury Hotel Services.

    Journal of Hospitality & Tourism Cases, 21649987251333075. · doi:10.1177/21649987251333075

    Lire en ligne : Lire l'article en ligne, Friend or a Foe: Robot-Based Applications in Luxury Hotel Services. (nouvel onglet)
42. 2022

    Choe, J. Y., Kim, J. J., & Hwang, J.

    Innovative robotic restaurants in Korea: merging a technology acceptance model and theory of planned behaviour.

    Asian Journal of Technology Innovation, 30(2), 466-489. · doi:10.1080/19761597.2021.2005466

    DOI (BU) : Ouvrir le DOI via la BU, Innovative robotic restaurants in Korea: merging a technology acceptance model and theory of planned behaviour. (nouvel onglet)
43. 2026

    Choi, J.

    Can robot chefs overcome consumer food technology Neophobia? The role of message framing and robot anthropomorphism.

    Journal of Hospitality and Tourism Insights, 1-17. · doi:10.1108/JHTI-07-2025-0828

    DOI (BU) : Ouvrir le DOI via la BU, Can robot chefs overcome consumer food technology Neophobia? The role of message framing and robot anthropomorphism. (nouvel onglet)
44. 2022

    Choi, S., Liu, S. X., & Choi, C.

    ROBOT–BRAND FIT THE INFLUENCE OF BRAND PERSONALITY ON CONSUMER REACTIONS TO SERVICE ROBOT ADOPTION.

    Marketing Letters, 33(1), 129-142. · doi:10.1007/s11002-022-09616-9

    Lire en ligne : Lire l'article en ligne, ROBOT–BRAND FIT THE INFLUENCE OF BRAND PERSONALITY ON CONSUMER REACTIONS TO SERVICE ROBOT ADOPTION. (nouvel onglet)
45. 2021

    Choi, S., Mattila, A. S., & Bolton, L. E.

    To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

    Journal of Service Research, 24(3), 354-371. · doi:10.1177/1094670520978798

    DOI (BU) : Ouvrir le DOI via la BU, To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery? (nouvel onglet)
46. 2020

    Choi, Y., Choi, M., Oh, M., & Kim, S.

    Service robots in hotels: understanding the service quality perceptions of human-robot interaction.

    Journal of Hospitality Marketing & Management, 29(6), 613-635. · doi:10.1080/19368623.2020.1703871

    DOI (BU) : Ouvrir le DOI via la BU, Service robots in hotels: understanding the service quality perceptions of human-robot interaction. (nouvel onglet)
47. 2025

    Chong, K. L., & Zhang, G.

    Perceptions and motivational factors of Chinese coffee consumers towards robot baristas: a Technology Acceptance Model 2 perspective.

    Journal of Hospitality and Tourism Insights, 8(1), 350-369. · doi:10.1108/JHTI-01-2024-0126

    DOI (BU) : Ouvrir le DOI via la BU, Perceptions and motivational factors of Chinese coffee consumers towards robot baristas: a Technology Acceptance Model 2 perspective. (nouvel onglet)
48. 2020

    Christou, P., Simillidou, A., & Stylianou, M. C.

    Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality.

    International Journal of Contemporary Hospitality Management, 32(11), 3665-3683. · doi:10.1108/IJCHM-05-2020-0423

    Lire en ligne : Lire l'article en ligne, Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality. (nouvel onglet)
49. 2025

    Chuah, S. H.-W., & Soeiro, J. D.

    When robot appearance and service style interact to influence customers’ willingness to pay: The mediating role of perceived restaurant quality.

    International Journal of Hospitality Management, 127, 104117. · doi:10.1016/j.ijhm.2025.104117

    DOI (BU) : Ouvrir le DOI via la BU, When robot appearance and service style interact to influence customers’ willingness to pay: The mediating role of perceived restaurant quality. (nouvel onglet)
50. 2022

    Chuah, S. H.-W., Aw, E. C.-X., & Cheng, C.-F.

    A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants.

    Journal of Hospitality Marketing & Management, 31(1), 49-76. · doi:10.1080/19368623.2021.1926038

    DOI (BU) : Ouvrir le DOI via la BU, A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants. (nouvel onglet)
51. 2022

    Chuah, S. H.-W., Jitanugoon, S., Puntha, P., & Aw, E. C.-X.

    You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants.

    International Journal of Contemporary Hospitality Management, 34(10), 3553-3587. · doi:10.1108/IJCHM-08-2021-1023

    DOI (BU) : Ouvrir le DOI via la BU, You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants. (nouvel onglet)
52. 2015

    Claudy, M. C., Garcia, R., & O’Driscoll, A.

    Consumer resistance to innovation—a behavioral reasoning perspective.

    Journal of the Academy of Marketing Science, 43(4), 528-544. · doi:10.1007/s11747-014-0399-0

    DOI (BU) : Ouvrir le DOI via la BU, Consumer resistance to innovation—a behavioral reasoning perspective. (nouvel onglet)
53. 2022

    Coggins, T. N.

    More work for Roomba? Domestic robots, housework and the production of privacy.

    Prometheus, 38(1). · doi:10.13169/prometheus.38.1.0098 CC BY

    PDF : Ouvrir le PDF, More work for Roomba? Domestic robots, housework and the production of privacy. (nouvel onglet)
54. 2017

    Comoretto, G.

    Manger entre pairs à la cantine : les effets de la commensalité institutionnelle sur le placement à table des élèves.

    Quand manger fait société, 105-116. Presses universitaires du Septentrion. · doi:10.4000/books.septentrion.27641

    Lire en ligne : Lire l'article en ligne, Manger entre pairs à la cantine : les effets de la commensalité institutionnelle sur le placement à table des élèves. (nouvel onglet)
55. 2020

    Comoretto, G., Lhuissier, A., & Maurice, A.

    Quand les cantines se mettent à table....

    Quand les cantines se mettent à table..., 7-17. Éducagri éditions. · doi:10.3917/edagri.comor.2020.01.0007

    DOI (BU) : Ouvrir le DOI via la BU, Quand les cantines se mettent à table.... (nouvel onglet)
56. 2023

    Conti, S., Baudier, P., & Billot, R.

    Impact de l’intelligence Artificielle dans les services clients.

    Management & Avenir, N° 137(5), 69-88. · doi:10.3917/mav.137.0069

    DOI (BU) : Ouvrir le DOI via la BU, Impact de l’intelligence Artificielle dans les services clients. (nouvel onglet)
57. 2008

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    Construction and validation of a psychometric scale to measure consumers’ fears of novel food technologies: The food technology neophobia scale.

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58. 1996

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    Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality.

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59. 2002

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    An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors.

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60. 1989

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    Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology.

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61. 2020

    de Kervenoael, R., Hasan, R., Schwob, A., & Goh, E.

    Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots.

    Tourism Management, 78, 104042. · doi:10.1016/j.tourman.2019.104042 CC BY-NC

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62. 2024

    de Kervenoael, R., Schwob, A., Hasan, R., & Psylla, E.

    SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm.

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63. 2019

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    Frontline Service Technology infusion: conceptual archetypes and future research directions.

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64. 2017

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    Fear of robots at work: the role of economic self-interest.

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65. 2002

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66. 1994

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    Store atmosphere and purchasing behavior.

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67. 2017

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    Breaking Bread: the Functions of Social Eating.

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68. 2009

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    Perceived vulnerability to disease: Development and validation of a 15-item self-report instrument.

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69. 2025

    El Halabi, M., & Trendel, O.

    Just Name it: The Act of Naming Humanoid Service Robots Decreases Perceived Eeriness and Increases Repurchase Intent.

    Journal of Service Research, 28(1), 131-149. · doi:10.1177/10946705241248242

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70. 2022

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    Are customers happy with robot service? Investigating satisfaction with robot service restaurants during the COVID-19 pandemic.

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71. 2001

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72. 2022

    Etemad-Sajadi, R., Soussan, A., & Schöpfer, T.

    How Ethical Issues Raised by Human–Robot Interaction can Impact the Intention to use the Robot?

    International Journal of Social Robotics, 14(4), 1103-1115. · doi:10.1007/s12369-021-00857-8 CC BY

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73. 2022

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    How does (im)balanced acceptance of robots between customers and frontline employees affect hotels’ service quality?

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74. 2024

    Fang, S., Han, X., & Chen, S.

    Hotel guest-robot interaction experience: A scale development and validation.

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75. 2026

    Fang, S., Li, Y., & Feng, J.

    Time flows, choices follow: exploring how the timing of services shapes customer preference for service robots versus human employees.

    Journal of Hospitality Marketing & Management, 35(3), 420-442. · doi:10.1080/19368623.2026.2613792

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76. 2017

    Feenstra, F., & Glérant-Glikson, A.

    Identifier et comprendre les sources de valeur dans l’interaction avec les SSIT ( Self-Service Information Technologies ) en magasin.

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77. 2019

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    Understanding forced adoption of self-service technology: the impacts of users’ psychological reactance.

    Behaviour & Information Technology, 38(8), 820-832. · doi:10.1080/0144929x.2018.1557745

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78. 2026

    Figueiredo, I. G., Moutinho, P. F., Duarte, P. O., & Macedo, A. C.

    Customers’ Intentions to Use Restaurants with Robot Waiters: An Extension of the Technology Acceptance Model.

    Journal of the Knowledge Economy, 17(2), 3687-3713. · doi:10.1007/s13132-025-02827-1 CC BY

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79. 2013

    Fink, J., Bauwens, V., Kaplan, F., & Dillenbourg, P.

    Living with a Vacuum Cleaning Robot.

    International Journal of Social Robotics, 5(3), 389-408. · doi:10.1007/s12369-013-0190-2

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80. 2011

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81. 2002

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82. 1981

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    Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.

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83. 2022

    Fu, S., Zheng, X., & Wong, I. A.

    The perils of hotel technology: The robot usage resistance model.

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84. 2015

    Fuchs, C., Schreier, M., & Van Osselaer, S. M.

    The Handmade Effect: What's Love Got to Do with It?

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85. 2020

    Fuentes-Moraleda, L., Díaz-Pérez, P., Orea-Giner, A., Muñoz- Mazón, A., & Villacé-Molinero, T.

    Interaction between hotel service robots and humans: A hotel-specific Service Robot Acceptance Model (sRAM).

    Tourism Management Perspectives, 36, 100751. · doi:10.1016/j.tmp.2020.100751

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86. 2025

    Gao, Y., Chang, Y., Yang, T., & Yu, Z.

    Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective.

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87. 2021

    Garcia, P. J., Prom Tep, S., Arcand, M., Rajaobelina, L., & Ricard, L.

    Développement d’un assistant virtuel en tourisme : rôles clés de l’utilité et du plaisir perçus sur l’intention d’adoption.

    Management & Avenir, N° 126(6), 115-132. · doi:10.3917/mav.126.0115

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88. 2025

    Ghazali, E. M., Mutum, D. S., & Cheah, J. J.

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    Electronic Markets, 35(1), 57. · doi:10.1007/s12525-025-00797-5 CC BY

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89. 2019

    Gnambs, T., & Appel, M.

    Are robots becoming unpopular? Changes in attitudes towards autonomous robotic systems in Europe.

    Computers in Human Behavior, 93, 53-61. · doi:10.1016/j.chb.2018.11.045

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90. 2025

    Gong, J., Guan, X., & Huan, T.-C.

    Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study.

    International Journal of Contemporary Hospitality Management, 37(2), 522-540. · doi:10.1108/IJCHM-02-2024-0242

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91. 2026

    Gong, Y., Guo, Y.-P., Zhang, T., Zhu, X., & Wang, L.

    The influence of hotel service robots on customers' consumption intention: Combination theory of planned behaviour and technology acceptance model.

    Acta Psychologica, 262, 106121. · doi:10.1016/j.actpsy.2025.106121

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92. 2006

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    La socialisation organisationnelle du client dans les entreprises de service: concept et dimensions.

    Recherche et Applications en Marketing (French Edition), 21(3), 65-90. · doi:10.1177/076737010602100304

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93. 2016

    Goudey, A., & Bonnin, G.

    Un objet intelligent doit-il avoir l’air humain ? Etude de l’impact de l’anthropomorphisme d’un robot compagnon sur son acceptation.

    Recherche et Applications en Marketing (French Edition), 31(2), 3-22. · doi:10.1177/0767370115617914

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94. 2019

    Granulo, A., Fuchs, C., & Puntoni, S.

    Psychological reactions to human versus robotic job replacement.

    Nature Human Behaviour, 3(10), 1062-1069. · doi:10.1038/s41562-019-0670-y

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95. 2021

    Granulo, A., Fuchs, C., & Puntoni, S.

    Preference for Human (vs. Robotic) Labor is Stronger in Symbolic Consumption Contexts.

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96. 2025

    Granulo, A., Kranzbühler, A.-M., Fuchs, C., & Puntoni, S.

    Collective Layoffs and Offshoring: A Social Contract Account.

    Journal of Consumer Research, 52(3), 526-546. · doi:10.1093/jcr/ucaf001

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97. 2025

    Guan, X., Ye, J., Xie, L., Liu, X., & Kuang, K.

    The more consistent, the more in love? Research on the impact of service robot and hotel brand personality congruence on brand love.

    Tourism Management Perspectives, 58, 101399. · doi:10.1016/j.tmp.2025.101399

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98. 2023

    Gupta, K. P., & Pande, S.

    Understanding generation Z consumers’ revisit intentions to robotic service restaurants.

    Young Consumers, 24(3), 331-351. · doi:10.1108/YC-09-2022-1598

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99. 2019

    Gursoy, D., Chi, O. H., Lu, L., & Nunkoo, R.

    Consumers acceptance of artificially intelligent (AI) device use in service delivery.

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100. 2021

     Hasan, R., Koles, B., Zaman, M., & Paul, J.

     The potential of chatbots in travel and tourism services in the context of social distancing.

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101. 2025

     He, Y., Yang, L., & Tang, Y.

     Preference for assistance from service robots or human staff？The impact of social exclusion experience.

     International Journal of Hospitality Management, 125, 104018. · doi:10.1016/j.ijhm.2024.104018

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102. 2015

     Henseler, J., Ringle, C. M., & Sarstedt, M.

     A new criterion for assessing discriminant validity in variance-based structural equation modeling.

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103. 2025

     Himanshu, H., Goel, A., Dhingra, S., & Taneja, U.

     Dining with robots: exploring the customer willingness to adopt service robots in restaurants.

     Industrial Management & Data Systems. · doi:10.1108/IMDS-08-2024-0762

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104. 2022

     Hoang, C., & Tran, H.-A.

     Robot cleaners in tourism venues: The importance of robot-environment fit on consumer evaluation of venue cleanliness.

     Tourism Management, 93, 104611. · doi:10.1016/j.tourman.2022.104611 CC BY-NC-ND

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105. 2023

     Holthöwer, J., & van Doorn, J.

     Robots do not judge: service robots can alleviate embarrassment in service encounters.

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106. 2025

     Horng, J.-S., Wang, Y.-C., Liu, C.-H., Chou, S.-F., Yu, T.-Y., Huang, Y.-C., & Hu, D.-C.

     Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety.

     Journal of Hospitality Marketing & Management, 34(2), 204-233. · doi:10.1080/19368623.2024.2425673

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107. 2026

     Horng, J.-S., Wang, Y.-C., Liu, C.-H., Chou, S.-F., Yu, T.-Y., Huang, Y.-C., & Hu, D.-C.

     Ethics meets service robots: A cross-cultural perspective on how dual luxury–task fit reshapes hotel service differentiation.

     International Journal of Hospitality Management, 134, 104532. · doi:10.1016/j.ijhm.2025.104532

     DOI (BU) : Ouvrir le DOI via la BU, Ethics meets service robots: A cross-cultural perspective on how dual luxury–task fit reshapes hotel service differentiation. (nouvel onglet)
108. 2021

     Hou, Y., Zhang, K., & Li, G.

     Service robots or human staff: How social crowding shapes tourist preferences.

     Tourism Management, 83, 104242. · doi:10.1016/j.tourman.2020.104242

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109. 2026

     Hu, Y., & Min, H.

     Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants.

     Journal of Hospitality and Tourism Technology, 17(3), 720-742. · doi:10.1108/JHTT-11-2024-0777

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110. 2026

     Hu, Z., Zhou, P., Law, R., & Luo, J. M.

     Exploring Difference of Customer Emotion Towards Robot and Human Employees in Different Hotel Service Scenarios.

     Journal of Quality Assurance in Hospitality & Tourism, 1-16. · doi:10.1080/1528008X.2026.2619433

     DOI (BU) : Ouvrir le DOI via la BU, Exploring Difference of Customer Emotion Towards Robot and Human Employees in Different Hotel Service Scenarios. (nouvel onglet)
111. 2025

     Huang, B., Laporte, S., Sénécal, S., & Sobol, K.

     Falling out with AI-buddies: The hidden costs of treating AI as a partner versus servant during service failure.

     Technological Forecasting and Social Change, 219, 124279. · doi:10.1016/j.techfore.2025.124279

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112. 2024

     Huang, D., Chen, Q., Huang, S., & Liu, X.

     Consumer intention to use service robots: a cognitive–affective–conative framework.

     International Journal of Contemporary Hospitality Management, 36(6), 1893-1913. · doi:10.1108/IJCHM-12-2022-1528 CC BY-NC

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113. 2023

     Huang, D., Jin, X., Huang, J., & Kong, S.

     Tourist acceptance of robot chefs in gastronomy experiences: A behavioural reasoning perspective.

     Tourism Management Perspectives, 48, 101172. · doi:10.1016/j.tmp.2023.101172

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114. 2018

     Huang, M.-H., & Rust, R. T.

     Artificial Intelligence in Service.

     Journal of Service Research, 21(2), 155-172. · doi:10.1177/1094670517752459

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115. 2022

     Huang, T.

     What Affects the Acceptance and Use of Hotel Service Robots by Elderly Customers?

     Sustainability, 14(23), 16102. · doi:10.3390/su142316102 CC BY

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116. 2026

     Huang, Z., & Tsai, H.

     Customer Acceptance of Guest Room Technologies: The Moderating Role of Demographic Factors and Technostress.

     International Journal of Hospitality & Tourism Administration, 27(2), 385-412. · doi:10.1080/15256480.2025.2481633

     DOI (BU) : Ouvrir le DOI via la BU, Customer Acceptance of Guest Room Technologies: The Moderating Role of Demographic Factors and Technostress. (nouvel onglet)
117. 2022

     Hwang, J., Abbas, J., Joo, K., Choo, S.-W., & Hyun, S. S.

     The Effects of Types of Service Providers on Experience Economy, Brand Attitude, and Brand Loyalty in the Restaurant Industry.

     International Journal of Environmental Research and Public Health, 19(6), 3430. · doi:10.3390/ijerph19063430 CC BY

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118. 2025

     Hwang, J., Choe, J. Y., Joo, K.-H., & Kim, J. J.

     Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry?

     Technology Analysis & Strategic Management, 37(12), 3451-3465. · doi:10.1080/09537325.2024.2408734

     DOI (BU) : Ouvrir le DOI via la BU, Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry? (nouvel onglet)
119. 2021

     Hwang, J., Choe, J. Y., Kim, H. M., & Kim, J. J.

     Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?

     International Journal of Hospitality Management, 99, 103050. · doi:10.1016/j.ijhm.2021.103050

     DOI (BU) : Ouvrir le DOI via la BU, Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty? (nouvel onglet)
120. 2021

     Hwang, J., Choe, J. Y., Kim, H. M., & Kim, J. J.

     The antecedents and consequences of memorable brand experience: Human baristas versus robot baristas.

     Journal of Hospitality and Tourism Management, 48, 561-571. · doi:10.1016/j.jhtm.2021.08.013

     DOI (BU) : Ouvrir le DOI via la BU, The antecedents and consequences of memorable brand experience: Human baristas versus robot baristas. (nouvel onglet)
121. 2024

     Hwang, J., Jenny Kim, J., Young (Jacey) Choe, J., & Markham Kim, H.

     Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers.

     Journal of Hospitality & Tourism Research, 48(6), 1035-1050. · doi:10.1177/10963480231171324

     Lire en ligne : Lire l'article en ligne, Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers. (nouvel onglet)
122. 2022

     Hwang, J., Kim, H. M., & Kim, I.

     The antecedent and consequences of brand competence: Focusing on the moderating role of the type of server in the restaurant industry.

     Journal of Hospitality and Tourism Management, 50, 337-344. · doi:10.1016/j.jhtm.2022.02.005

     DOI (BU) : Ouvrir le DOI via la BU, The antecedent and consequences of brand competence: Focusing on the moderating role of the type of server in the restaurant industry. (nouvel onglet)
123. 2022

     Hwang, J., Kim, H. M., Joo, K.-H., & Kim, J. J.

     The antecedents and consequences of brand authenticity in the restaurant industry: robot service employees versus human service employees.

     Journal of Travel & Tourism Marketing, 39(2), 256-270. · doi:10.1080/10548408.2022.2061678

     DOI (BU) : Ouvrir le DOI via la BU, The antecedents and consequences of brand authenticity in the restaurant industry: robot service employees versus human service employees. (nouvel onglet)
124. 2023

     Hwang, J., Kim, H., & Kim, H. M.

     Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers.

     Journal of Hospitality and Tourism Technology, 14(3), 430-443. · doi:10.1108/JHTT-09-2021-0254

     DOI (BU) : Ouvrir le DOI via la BU, Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers. (nouvel onglet)
125. 2021

     Hwang, J., Kim, H., Kim, J. J., & Kim, I.

     Investigation of perceived risks and their outcome variables in the context of robotic restaurants.

     Journal of Travel & Tourism Marketing, 38(3), 263-281. · doi:10.1080/10548408.2021.1906826

     DOI (BU) : Ouvrir le DOI via la BU, Investigation of perceived risks and their outcome variables in the context of robotic restaurants. (nouvel onglet)
126. 2020

     Hwang, J., Lee, K.-W., Kim, D., & Kim, I.

     Robotic Restaurant Marketing Strategies in the Era of the Fourth Industrial Revolution: Focusing on Perceived Innovativeness.

     Sustainability, 12(21), 9165. · doi:10.3390/su12219165 CC BY

     PDF : Ouvrir le PDF, Robotic Restaurant Marketing Strategies in the Era of the Fourth Industrial Revolution: Focusing on Perceived Innovativeness. (nouvel onglet)
127. 2020

     Hwang, J., Park, S., & Kim, I.

     Understanding motivated consumer innovativeness in the context of a robotic restaurant: The moderating role of product knowledge.

     Journal of Hospitality and Tourism Management, 44, 272-282. · doi:10.1016/j.jhtm.2020.06.003

     DOI (BU) : Ouvrir le DOI via la BU, Understanding motivated consumer innovativeness in the context of a robotic restaurant: The moderating role of product knowledge. (nouvel onglet)
128. 2022

     Islam, M. M., Hani, F. F., Roy, A. P., & Saha, P. K.

     Consumers' intention to visit a robotic restaurant.

     International Journal of Tourism Policy, 12(2), 203. · doi:10.1504/IJTP.2022.122236

     DOI (BU) : Ouvrir le DOI via la BU, Consumers' intention to visit a robotic restaurant. (nouvel onglet)
129. 2019

     Ivanov, S., & Webster, C.

     Perceived Appropriateness and Intention to Use Service Robots in Tourism.

     Information and Communication Technologies in Tourism 2019, 237-248. Springer International Publishing. · doi:10.1007/978-3-030-05940-8_19

     DOI (BU) : Ouvrir le DOI via la BU, Perceived Appropriateness and Intention to Use Service Robots in Tourism. (nouvel onglet)
130. 2019

     Ivanov, S., & Webster, C.

     What Should Robots Do? A Comparative Analysis of Industry Professionals, Educators and Tourists.

     Information and Communication Technologies in Tourism 2019, 249-262. Springer International Publishing. · doi:10.1007/978-3-030-05940-8_20

     DOI (BU) : Ouvrir le DOI via la BU, What Should Robots Do? A Comparative Analysis of Industry Professionals, Educators and Tourists. (nouvel onglet)
131. 2021

     Ivanov, S., & Webster, C.

     Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study.

     International Journal of Contemporary Hospitality Management, 33(11), 3926-3955. · doi:10.1108/IJCHM-09-2020-1078

     DOI (BU) : Ouvrir le DOI via la BU, Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study. (nouvel onglet)
132. 2023

     Ivanov, S., & Webster, C.

     Restaurants and robots: public preferences for robot food and beverage services.

     Journal of Tourism Futures, 9(2), 229-239. · doi:10.1108/JTF-12-2021-0264

     Lire en ligne : Lire l'article en ligne, Restaurants and robots: public preferences for robot food and beverage services. (nouvel onglet)
133. 2020

     Ivanov, S., Kuyumdzhiev, M., & Webster, C.

     Automation fears: Drivers and solutions.

     Technology in Society, 63, 101431. · doi:10.1016/j.techsoc.2020.101431

     DOI (BU) : Ouvrir le DOI via la BU, Automation fears: Drivers and solutions. (nouvel onglet)
134. 2018

     Ivanov, S., Webster, C., & Garenko, A.

     Young Russian adults' attitudes towards the potential use of robots in hotels.

     Technology in Society, 55, 24-32. · doi:10.1016/j.techsoc.2018.06.004

     DOI (BU) : Ouvrir le DOI via la BU, Young Russian adults' attitudes towards the potential use of robots in hotels. (nouvel onglet)
135. 2023

     Ivanov, S., Webster, C., & Seyitoğlu, F.

     Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system.

     Service Business, 17(1), 195-231. · doi:10.1007/s11628-022-00517-5

     Lire en ligne : Lire l'article en ligne, Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system. (nouvel onglet)
136. 2026

     Jang, C., & Kim, S.

     How employees of Korean franchise restaurants perceive older adult kiosk accessibility.

     Frontiers in Public Health, 13, 1660819. · doi:10.3389/fpubh.2025.1660819 CC BY

     PDF : Ouvrir le PDF, How employees of Korean franchise restaurants perceive older adult kiosk accessibility. (nouvel onglet)
137. 2020

     Jang, H.-W., & Lee, S.-B.

     Serving Robots: Management and Applications for Restaurant Business Sustainability.

     Sustainability, 12(10), 3998. · doi:10.3390/su12103998 CC BY

     PDF : Ouvrir le PDF, Serving Robots: Management and Applications for Restaurant Business Sustainability. (nouvel onglet)
138. 2024

     Jang, H.-W., Moon, C., Jung, H. S., Cho, M., & Bonn, M. A.

     Normative and informational social influence affecting digital technology acceptance of senior restaurant diners: A technology learning perspective.

     International Journal of Hospitality Management, 116, 103626. · doi:10.1016/j.ijhm.2023.103626

     DOI (BU) : Ouvrir le DOI via la BU, Normative and informational social influence affecting digital technology acceptance of senior restaurant diners: A technology learning perspective. (nouvel onglet)
139. 2021

     Jia, J. W., Chung, N., & Hwang, J.

     Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism.

     Industrial Management & Data Systems, 121(6), 1457-1478. · doi:10.1108/IMDS-11-2020-0664

     DOI (BU) : Ouvrir le DOI via la BU, Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism. (nouvel onglet)
140. 2024

     Jia, S., Chi, O. H., & Lu, L.

     Social Robot Privacy Concern (SRPC): Rethinking privacy concerns within the hospitality domain.

     International Journal of Hospitality Management, 122, 103853. · doi:10.1016/j.ijhm.2024.103853

     DOI (BU) : Ouvrir le DOI via la BU, Social Robot Privacy Concern (SRPC): Rethinking privacy concerns within the hospitality domain. (nouvel onglet)
141. 2026

     Jiang, Y., Balaji, M., & Lyu, C.

     Hospitality service agents’ roles in shaping psychological ownership.

     International Journal of Hospitality Management, 133, 104417. · doi:10.1016/j.ijhm.2025.104417

     Lire en ligne : Lire l'article en ligne, Hospitality service agents’ roles in shaping psychological ownership. (nouvel onglet)
142. 2025

     Jingcheng, S., & Hudin, N. S.

     Multidimensional Perspective on the Construction of Smart Canteens in Colleges and Universities: Integrated Framework, Practical Challenges, and Optimization Paths.

     Journal of Management World, 2025(5), 74-79. · doi:10.53935/jomw.v2024i4.1218

     Lire en ligne : Lire l'article en ligne, Multidimensional Perspective on the Construction of Smart Canteens in Colleges and Universities: Integrated Framework, Practical Challenges, and Optimization Paths. (nouvel onglet)
143. 2023

     Jo, S.-J.

     The Effect of Food Tech based Robot Barista Cafe Experiential Value on Customer Satisfaction and Revisit Intention - Focused on Moderating Role of the Recommendation Intentions-.

     JOURNAL OF THE KOREA CONTENTS ASSOCIATION, 23(5), 193-204. · doi:10.5392/jkca.2023.23.05.193

     Lire en ligne : Lire l'article en ligne, The Effect of Food Tech based Robot Barista Cafe Experiential Value on Customer Satisfaction and Revisit Intention - Focused on Moderating Role of the Recommendation Intentions-. (nouvel onglet)
144. 2023

     Joo, K., Kim, H. M., & Hwang, J.

     A Study on the Experience Economy Examining a Robot Service in the Restaurant Industry Based on Demographic Characteristics.

     Sustainability, 15(14), 10827. · doi:10.3390/su151410827 CC BY

     PDF : Ouvrir le PDF, A Study on the Experience Economy Examining a Robot Service in the Restaurant Industry Based on Demographic Characteristics. (nouvel onglet)
145. 2024

     Kang, M. S., & Kim, D. K.

     The Impact of Consumer Values on Behavioral Intention in Robot Barista Cafe: Exploring Moderating Effects of Frequency of Use and Consumer Innovativeness.

     Journal of Korea Service Management Society, 25(1), 295-323. · doi:10.15706/jksms.2024.25.1.012

     DOI (BU) : Ouvrir le DOI via la BU, The Impact of Consumer Values on Behavioral Intention in Robot Barista Cafe: Exploring Moderating Effects of Frequency of Use and Consumer Innovativeness. (nouvel onglet)
146. 2022

     Kang, Q., Zhou, L., Liu, J., & Ran, Y.

     Do contagion cues shape customers’ willingness to adopt hospitality service robots?

     International Journal of Hospitality Management, 104, 103244. · doi:10.1016/j.ijhm.2022.103244

     DOI (BU) : Ouvrir le DOI via la BU, Do contagion cues shape customers’ willingness to adopt hospitality service robots? (nouvel onglet)
147. 2025

     Kanwal, S., Al Marhoobi, S. S. H., Bhatti, S. M., Abdul-Hamid, A.-Q., Suleiman, N., & Ali, M. H.

     Modeling the intention to accept 3D-printed foods: the role of religious beliefs, food neophobia and food technology neophobia.

     Humanities and Social Sciences Communications, 12(1), 1653. · doi:10.1057/s41599-025-05916-3 CC BY

     PDF : Ouvrir le PDF, Modeling the intention to accept 3D-printed foods: the role of religious beliefs, food neophobia and food technology neophobia. (nouvel onglet)
148. 2023

     Kao, W.-K., & Huang, Y.-S.

     Service robots in full- and limited-service restaurants: Extending technology acceptance model.

     Journal of Hospitality and Tourism Management, 54, 10-21. · doi:10.1016/j.jhtm.2022.11.006

     DOI (BU) : Ouvrir le DOI via la BU, Service robots in full- and limited-service restaurants: Extending technology acceptance model. (nouvel onglet)
149. 2025

     Kenebayeva, A., Cavusoglu, M., Hasan, R., Tazhina, G., & Abdunurova, A.

     A comparative study on perceived experiential value and behavioral intentions in robot-enhanced restaurants: examining cultural and gender differences.

     Journal of Hospitality and Tourism Technology, 16(3), 526-548. · doi:10.1108/JHTT-03-2024-0154

     DOI (BU) : Ouvrir le DOI via la BU, A comparative study on perceived experiential value and behavioral intentions in robot-enhanced restaurants: examining cultural and gender differences. (nouvel onglet)
150. 2024

     Kim, C.-W., & Park, K.-T.

     A Study on the Subjective Perception Types of Restaurant Customers Who Introduced Food Service Industry Robot Chefs.

     JOURNAL OF THE KOREA CONTENTS ASSOCIATION, 24(11), 338-348. · doi:10.5392/jkca.2024.24.11.338

     Lire en ligne : Lire l'article en ligne, A Study on the Subjective Perception Types of Restaurant Customers Who Introduced Food Service Industry Robot Chefs. (nouvel onglet)
151. 2023

     Kim, H. M., Abbas, J., Haq, M. Z. U., Lee, J., & Hwang, J.

     Differences between robot servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry.

     Asia Pacific Journal of Marketing and Logistics, 35(7), 1774-1788. · doi:10.1108/APJML-03-2022-0214

     DOI (BU) : Ouvrir le DOI via la BU, Differences between robot servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry. (nouvel onglet)
152. 2027

     Kim, H., Shin, H. H., Yoon, H., & Shin, H.

     Why travelers prefer humans over artificial intelligence (AI): Developing and testing an AI aversion model in tourism.

     Tourism Management, 118, 105494. · doi:10.1016/j.tourman.2026.105494

     DOI (BU) : Ouvrir le DOI via la BU, Why travelers prefer humans over artificial intelligence (AI): Developing and testing an AI aversion model in tourism. (nouvel onglet)
153. 2021

     Kim, J. J., Choe, J. Y., & Hwang, J.

     Application of consumer innovativeness to the context of robotic restaurants.

     International Journal of Contemporary Hospitality Management, 33(1), 224-242. · doi:10.1108/IJCHM-06-2020-0602

     DOI (BU) : Ouvrir le DOI via la BU, Application of consumer innovativeness to the context of robotic restaurants. (nouvel onglet)
154. 2024

     Kim, J., Erdem, M., & Kim, B.

     Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study.

     Journal of Hospitality Marketing & Management, 33(3), 360-383. · doi:10.1080/19368623.2023.2251157

     DOI (BU) : Ouvrir le DOI via la BU, Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study. (nouvel onglet)
155. 2023

     Kim, R. Y., Heitz-Spahn, S., Belei, N., & Vaidyanathan, R.

     From Eerie to Aww: Embracing the Imperfect Side of Humans Can Improve the Consumer-Robot Interaction: An Abstract.

     Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 5-6. Springer Nature Switzerland. · doi:10.1007/978-3-031-24687-6_3

     Lire en ligne : Lire l'article en ligne, From Eerie to Aww: Embracing the Imperfect Side of Humans Can Improve the Consumer-Robot Interaction: An Abstract. (nouvel onglet)
156. 2019

     Kim, S. Y., Schmitt, B. H., & Thalmann, N. M.

     Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking.

     Marketing Letters, 30(1), 1-12. · doi:10.1007/s11002-019-09485-9

     DOI (BU) : Ouvrir le DOI via la BU, Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking. (nouvel onglet)
157. 2026

     Kim, S., Ayalew, Z. A., Quan, W., Nguyen, H. N., & Han, H.

     Do robot-service restaurant customers’ emotions affect satisfaction, brand loyalty and future intentions?

     International Journal of Contemporary Hospitality Management, 38(2), 447-470. · doi:10.1108/IJCHM-05-2025-0662

     DOI (BU) : Ouvrir le DOI via la BU, Do robot-service restaurant customers’ emotions affect satisfaction, brand loyalty and future intentions? (nouvel onglet)
158. 2021

     Kim, S., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y.

     Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic.

     International Journal of Hospitality Management, 93, 102795. · doi:10.1016/j.ijhm.2020.102795

     Lire en ligne : Lire l'article en ligne, Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. (nouvel onglet)
159. 2009

     Kim, W. G., Ng, C. Y. N., & Kim, Y.-S.

     Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth.

     International Journal of Hospitality Management, 28(1), 10-17. · doi:10.1016/j.ijhm.2008.03.005

     DOI (BU) : Ouvrir le DOI via la BU, Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth. (nouvel onglet)
160. 2021

     Kim, Y. J., Park, J. S., & Jeon, H. M.

     Experiential Value, Satisfaction, Brand Love, and Brand Loyalty toward Robot Barista Coffee Shop: The Moderating Effect of Generation.

     Sustainability, 13(21), 12029. · doi:10.3390/su132112029 CC BY

     PDF : Ouvrir le PDF, Experiential Value, Satisfaction, Brand Love, and Brand Loyalty toward Robot Barista Coffee Shop: The Moderating Effect of Generation. (nouvel onglet)
161. 2009

     Kleijnen, M., Lee, N., & Wetzels, M.

     An exploration of consumer resistance to innovation and its antecedents.

     Journal of Economic Psychology, 30(3), 344-357. · doi:10.1016/j.joep.2009.02.004

     DOI (BU) : Ouvrir le DOI via la BU, An exploration of consumer resistance to innovation and its antecedents. (nouvel onglet)
162. 2015

     Kniffin, K. M., Wansink, B., Devine, C. M., & Sobal, J.

     Eating Together at the Firehouse: How Workplace Commensality Relates to the Performance of Firefighters.

     Human Performance, 28(4), 281-306. · doi:10.1080/08959285.2015.1021049

     Lire en ligne : Lire l'article en ligne, Eating Together at the Firehouse: How Workplace Commensality Relates to the Performance of Firefighters. (nouvel onglet)
163. 2025

     Koerten, K.

     Can robots substitute human receptionists? Results from a field experiment.

     ROBONOMICS: The Journal of the Automated Economy, 6, 79. · doi:10.67723/rj.v6i.79 CC BY

     PDF : Ouvrir le PDF, Can robots substitute human receptionists? Results from a field experiment. (nouvel onglet)
164. 2022

     Koverola, M., Kunnari, A., Sundvall, J., & Laakasuo, M.

     General Attitudes Towards Robots Scale (GAToRS): A New Instrument for Social Surveys.

     International Journal of Social Robotics, 14(7), 1559-1581. · doi:10.1007/s12369-022-00880-3 CC BY

     PDF : Ouvrir le PDF, General Attitudes Towards Robots Scale (GAToRS): A New Instrument for Social Surveys. (nouvel onglet)
165. 2021

     Kwak, M.-K., Lee, J., & Cha, S.-S.

     Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea.

     Sustainability, 13(5), 2755. · doi:10.3390/su13052755 CC BY

     PDF : Ouvrir le PDF, Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (nouvel onglet)
166. 2026

     Kwon, J., Hsun, C. C., & Ahn, J.

     Examining the relative impacts of multidimensional barriers on usage intentions toward service robots.

     International Journal of Hospitality Management, 136, 104651. · doi:10.1016/j.ijhm.2026.104651

     DOI (BU) : Ouvrir le DOI via la BU, Examining the relative impacts of multidimensional barriers on usage intentions toward service robots. (nouvel onglet)
167. 2018

     Lao, A., & Vlad, M.

     Évolution numérique des points de vente par la borne interactive : quels impacts sur l’imagerie mentale, l’expérience de magasinage et la valeur de magasinage ?

     Décisions Marketing, N° 91(3), 61-78. · doi:10.7193/dm.091.61.78

     DOI (BU) : Ouvrir le DOI via la BU, Évolution numérique des points de vente par la borne interactive : quels impacts sur l’imagerie mentale, l’expérience de magasinage et la valeur de magasinage ? (nouvel onglet)
168. 2015

     Laporte, C.

     1.8.

     Manger dans la restauration collective. L'alimentation à découvert, 40-40. CNRS Éditions. · doi:10.4000/books.editionscnrs.10259

     Lire en ligne : Lire l'article en ligne, 1.8. (nouvel onglet)
169. 2014

     Laporte, C., & Poulain, J.-P.

     Restauration d'entreprise en France et au Royaume‑Uni.

     Synchronisation sociale alimentaire et obésité. Ethnologie française, Vol. 44(1), 93-103. · doi:10.3917/ethn.141.0093

     Lire en ligne : Lire l'article en ligne, Restauration d'entreprise en France et au Royaume‑Uni. (nouvel onglet)
170. 2016

     Laukkanen, T.

     Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking.

     Journal of Business Research, 69(7), 2432-2439. · doi:10.1016/j.jbusres.2016.01.013

     DOI (BU) : Ouvrir le DOI via la BU, Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking. (nouvel onglet)
171. 2025

     Lee, C.-L., & Kwak, H. S.

     Effect of cooking and food serving robot design images and information on consumer liking, willingness to try food, and emotional responses.

     Food Research International, 214, 116626. · doi:10.1016/j.foodres.2025.116626

     Lire en ligne : Lire l'article en ligne, Effect of cooking and food serving robot design images and information on consumer liking, willingness to try food, and emotional responses. (nouvel onglet)
172. 2022

     Lee, G., & Kim, Y.

     Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use.

     Sage Open, 12(2), 21582440221099293. · doi:10.1177/21582440221099293

     Lire en ligne : Lire l'article en ligne, Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use. (nouvel onglet)
173. 2023

     Lee, H., Ma, H., & Xiao, G.

     Ready for Robot Assistance? Exploring Gender Influences on Service Robot Adoption in Luxury vs. Economy Hotels.

     Journal of Marketing Development and Competitiveness, 17(4). · doi:10.33423/jmdc.v17i4.6663

     Lire en ligne : Lire l'article en ligne, Ready for Robot Assistance? Exploring Gender Influences on Service Robot Adoption in Luxury vs. Economy Hotels. (nouvel onglet)
174. 2026

     Lee, J.-M., & Kim, S.

     When Choice Disappears: Perceived Coercion and Avoidance of Self-Service Technologies Among Older Consumers.

     Journal of Theoretical and Applied Electronic Commerce Research, 21(4), 126. · doi:10.3390/jtaer21040126 CC BY

     PDF : Ouvrir le PDF, When Choice Disappears: Perceived Coercion and Avoidance of Self-Service Technologies Among Older Consumers. (nouvel onglet)
175. 2018

     Lee, M. K.

     Understanding perception of algorithmic decisions: Fairness, trust, and emotion in response to algorithmic management.

     Big Data & Society, 5(1), 2053951718756684. · doi:10.1177/2053951718756684

     Lire en ligne : Lire l'article en ligne, Understanding perception of algorithmic decisions: Fairness, trust, and emotion in response to algorithmic management. (nouvel onglet)
176. 2024

     Lee, O. J.

     Effects of Service Quality Characteristics and Unmanned Robot Cafes on Perceived value, and Intention to Reuse.

     Journal of Hotel & Resort, 251-268. · doi:10.62532/khrc.2024.12.23.6.251

     DOI (BU) : Ouvrir le DOI via la BU, Effects of Service Quality Characteristics and Unmanned Robot Cafes on Perceived value, and Intention to Reuse. (nouvel onglet)
177. 2025

     Lee, O. J.

     Impact of Service Quality in Unmanned Robot Cafes on Customers’ Experience Value, Trust, and Behavioral Intention.

     Journal of Hotel & Resort, 24(5), 419-437. · doi:10.62532/khrc.2025.10.24.5.419

     DOI (BU) : Ouvrir le DOI via la BU, Impact of Service Quality in Unmanned Robot Cafes on Customers’ Experience Value, Trust, and Behavioral Intention. (nouvel onglet)
178. 2012

     Lemoine, J.-F., & Cherif, E.

     Comment générer de la confiance envers un agent virtuel à l'aide de ses caractéristiques ? Une étude exploratoire.

     Management & Avenir, N° 58(8), 169-188. · doi:10.3917/mav.058.0169

     Lire en ligne : Lire l'article en ligne, Comment générer de la confiance envers un agent virtuel à l'aide de ses caractéristiques ? Une étude exploratoire. (nouvel onglet)
179. 2018

     Leung, E., Paolacci, G., & Puntoni, S.

     Man Versus Machine: Resisting Automation in Identity-Based Consumer Behavior.

     Journal of Marketing Research, 55(6), 818-831. · doi:10.1177/0022243718818423

     DOI (BU) : Ouvrir le DOI via la BU, Man Versus Machine: Resisting Automation in Identity-Based Consumer Behavior. (nouvel onglet)
180. 2024

     Li, W., Ding, H., Gui, J., & Tang, Q.

     Patient acceptance of medical service robots in the medical intelligence era: an empirical study based on an extended AI device use acceptance model.

     Humanities and Social Sciences Communications, 11(1), 1495. · doi:10.1057/s41599-024-04028-8 CC BY-NC-ND

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181. 2025

     Li, Z., Yuan, F., & Zhao, Z.

     Robot restaurant experience and recommendation behaviour: based on text-mining and sentiment analysis from online reviews.

     Current Issues in Tourism, 28(3), 461-475. · doi:10.1080/13683500.2024.2309140

     DOI (BU) : Ouvrir le DOI via la BU, Robot restaurant experience and recommendation behaviour: based on text-mining and sentiment analysis from online reviews. (nouvel onglet)
182. 2009

     Liang, H., & Xue, Y.

     Avoidance of Information Technology Threats: A Theoretical Perspective1.

     MIS Quarterly, 33(1), 71-90. · doi:10.2307/20650279

     DOI (BU) : Ouvrir le DOI via la BU, Avoidance of Information Technology Threats: A Theoretical Perspective1. (nouvel onglet)
183. 2026

     Lin, B., Lee, W., Choi, H. C., & Andereck, K.

     Developing and validating an ethical risk scale for service robots in hospitality.

     International Journal of Hospitality Management, 132, 104383. · doi:10.1016/j.ijhm.2025.104383

     DOI (BU) : Ouvrir le DOI via la BU, Developing and validating an ethical risk scale for service robots in hospitality. (nouvel onglet)
184. 2020

     Lin, H., Chi, O. H., & Gursoy, D.

     Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services.

     Journal of Hospitality Marketing & Management, 29(5), 530-549. · doi:10.1080/19368623.2020.1685053

     DOI (BU) : Ouvrir le DOI via la BU, Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services. (nouvel onglet)
185. 2026

     Lin, J.-J., & Lai, J. Y.

     Service Quality Assessment of Smart Campus Dining Services: Combining SERVQUAL and IPA Models.

     Sustainability, 18(4), 1822. · doi:10.3390/su18041822 CC BY

     PDF : Ouvrir le PDF, Service Quality Assessment of Smart Campus Dining Services: Combining SERVQUAL and IPA Models. (nouvel onglet)
186. 2026

     Liu, K.-X., Wang, X.-Y., & Wu, H.-Y.

     When are Service Robots effective? The Influence of the Matching Relationship Between Hotel Service Type and Service Provider on Customer Satisfaction.

     International Journal of Social Robotics, 18(2), 36. · doi:10.1007/s12369-026-01379-x

     DOI (BU) : Ouvrir le DOI via la BU, When are Service Robots effective? The Influence of the Matching Relationship Between Hotel Service Type and Service Provider on Customer Satisfaction. (nouvel onglet)
187. 2012

     Liu, S.

     The impact of forced use on customer adoption of self-service technologies.

     Computers in Human Behavior, 28(4), 1194-1201. · doi:10.1016/j.chb.2012.02.002

     DOI (BU) : Ouvrir le DOI via la BU, The impact of forced use on customer adoption of self-service technologies. (nouvel onglet)
188. 2022

     Longoni, C., & Cian, L.

     Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect.

     Journal of Marketing, 86(1), 91-108. · doi:10.1177/0022242920957347

     DOI (BU) : Ouvrir le DOI via la BU, Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect. (nouvel onglet)
189. 2019

     Longoni, C., Bonezzi, A., & Morewedge, C. K.

     Resistance to Medical Artificial Intelligence.

     Journal of Consumer Research, 46(4), 629-650. · doi:10.1093/jcr/ucz013

     DOI (BU) : Ouvrir le DOI via la BU, Resistance to Medical Artificial Intelligence. (nouvel onglet)
190. 2019

     Lu, L., Cai, R., & Gursoy, D.

     Developing and validating a service robot integration willingness scale.

     International Journal of Hospitality Management, 80, 36-51. · doi:10.1016/j.ijhm.2019.01.005

     DOI (BU) : Ouvrir le DOI via la BU, Developing and validating a service robot integration willingness scale. (nouvel onglet)
191. 2021

     Luo, J. M., Vu, H. Q., Li, G., & Law, R.

     Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews.

     International Journal of Hospitality Management, 98, 103032. · doi:10.1016/j.ijhm.2021.103032

     Lire en ligne : Lire l'article en ligne, Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews. (nouvel onglet)
192. 2020

     Lutz, C., & Tamó-Larrieux, A.

     The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions to Use Social Robots.

     Human-Machine Communication, 1, 87-111. · doi:10.30658/hmc.1.6 CC BY-NC-ND

     PDF : Ouvrir le PDF, The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions to Use Social Robots. (nouvel onglet)
193. 2021

     Lutz, C., & Tamò-Larrieux, A.

     Do Privacy Concerns About Social Robots Affect Use Intentions? Evidence From an Experimental Vignette Study.

     Frontiers in Robotics and AI, 8, 627958. · doi:10.3389/frobt.2021.627958 CC BY

     PDF : Ouvrir le PDF, Do Privacy Concerns About Social Robots Affect Use Intentions? Evidence From an Experimental Vignette Study. (nouvel onglet)
194. 2019

     Lutz, C., Schöttler, M., & Hoffmann, C. P.

     The privacy implications of social robots: Scoping review and expert interviews.

     Mobile Media & Communication, 7(3), 412-434. · doi:10.1177/2050157919843961

     Lire en ligne : Lire l'article en ligne, The privacy implications of social robots: Scoping review and expert interviews. (nouvel onglet)
195. 2023

     Ma, E., Bao, Y., Huang, L., Wang, D., & Kim, M.

     When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants.

     Cornell Hospitality Quarterly, 64(2), 184-211. · doi:10.1177/19389655211052286

     DOI (BU) : Ouvrir le DOI via la BU, When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants. (nouvel onglet)
196. 2022

     Ma, E., Yang, H., Wang, Y.-C., & Song, H.

     Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels.

     Tourism Management, 93, 104610. · doi:10.1016/j.tourman.2022.104610 CC BY-NC-ND

     PDF : Ouvrir le PDF, Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels. (nouvel onglet)
197. 2025

     Ma, S., Ge, L., Jia, H., & Wang, Y.

     Understanding and Mitigating the Robot Disadvantage in Luxury Services: The Role of Desire for Superiority.

     Information Systems Research, 36(4), 2134-2150. · doi:10.1287/isre.2023.0229

     DOI (BU) : Ouvrir le DOI via la BU, Understanding and Mitigating the Robot Disadvantage in Luxury Services: The Role of Desire for Superiority. (nouvel onglet)
198. 2025

     Macalupu, V., Miller, E., Martin, L., & Caldwell, G.

     Human–robot interactions and experiences of staff and service robots in aged care.

     Scientific Reports, 15(1), 2495. · doi:10.1038/s41598-025-86255-w CC BY-NC-ND

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199. 2020

     MacKenzie‐Shalders, K., Maunder, K., So, D., Norris, R., & McCray, S.

     Impact of electronic bedside meal ordering systems on dietary intake, patient satisfaction, plate waste and costs: A systematic literature review.

     Nutrition & Dietetics, 77(1), 103-111. · doi:10.1111/1747-0080.12600 CC BY

     PDF : Ouvrir le PDF, Impact of electronic bedside meal ordering systems on dietary intake, patient satisfaction, plate waste and costs: A systematic literature review. (nouvel onglet)
200. 2021

     Magnini, V. P., & Zehrer, A.

     Subconscious influences on perceived cleanliness in hospitality settings.

     International Journal of Hospitality Management, 94, 102761. · doi:10.1016/j.ijhm.2020.102761

     Lire en ligne : Lire l'article en ligne, Subconscious influences on perceived cleanliness in hospitality settings. (nouvel onglet)
201. 2025

     Marghany, M. N., Elmohandes, N. M., Mohamad, I., Elshawarbi, N. N., Saleh, M. I., Ghazy, K., & Helal, M. Y.

     Robots at your service: Understanding hotel guest acceptance with meta-UTAUT investigation.

     International Journal of Hospitality Management, 130, 104227. · doi:10.1016/j.ijhm.2025.104227 CC BY

     PDF : Ouvrir le PDF, Robots at your service: Understanding hotel guest acceptance with meta-UTAUT investigation. (nouvel onglet)
202. 2026

     Mata, J.

     The psychology of eating requires social context.

     Nature Reviews Psychology, 5(7), 476-492. · doi:10.1038/s44159-026-00581-y

     DOI (BU) : Ouvrir le DOI via la BU, The psychology of eating requires social context. (nouvel onglet)
203. 2013

     McColl, D., & Nejat, G.

     Meal-Time with a Socially Assistive Robot and Older Adults at a Long-term Care Facility.

     Journal of Human-Robot Interaction, 2(1), 152-171. · doi:10.5898/jhri.2.1.mccoll

     Lire en ligne : Lire l'article en ligne, Meal-Time with a Socially Assistive Robot and Older Adults at a Long-term Care Facility. (nouvel onglet)
204. 2002

     McKnight, D. H., Choudhury, V., & Kacmar, C.

     Developing and Validating Trust Measures for e-Commerce: An Integrative Typology.

     Information Systems Research, 13(3), 334-359. · doi:10.1287/isre.13.3.334.81

     DOI (BU) : Ouvrir le DOI via la BU, Developing and Validating Trust Measures for e-Commerce: An Integrative Typology. (nouvel onglet)
205. 2021

     Meidute-Kavaliauskiene, I., Çiğdem, Ş., Yıldız, B., & Davidavicius, S.

     The Effect of Perceptions on Service Robot Usage Intention: A Survey Study in the Service Sector.

     Sustainability, 13(17), 9655. · doi:10.3390/su13179655 CC BY

     PDF : Ouvrir le PDF, The Effect of Perceptions on Service Robot Usage Intention: A Survey Study in the Service Sector. (nouvel onglet)
206. 2019

     Mende, M., Scott, M. L., van Doorn, J., Grewal, D., & Shanks, I.

     Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses.

     Journal of Marketing Research, 56(4), 535-556. · doi:10.1177/0022243718822827

     Lire en ligne : Lire l'article en ligne, Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses. (nouvel onglet)
207. 2005

     Meuter, M. L., Bitner, M. J., Ostrom, A. L., & Brown, S. W.

     Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies.

     Journal of Marketing, 69(2), 61-83. · doi:10.1509/jmkg.69.2.61.60759

     DOI (BU) : Ouvrir le DOI via la BU, Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies. (nouvel onglet)
208. 2000

     Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J.

     Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters.

     Journal of Marketing, 64(3), 50-64. · doi:10.1509/jmkg.64.3.50.18024

     DOI (BU) : Ouvrir le DOI via la BU, Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters. (nouvel onglet)
209. 2020

     Meyer-Waarden, L., Pavone, G., Poocharoentou, T., Prayatsup, P., Ratinaud, M., Tison, A., & Torné, S.

     How Service Quality Influences Customer Acceptance and Usage of Chatbots?

     Journal of Service Management Research, 4(1), 35-51. · doi:10.15358/2511-8676-2020-1-35

     Lire en ligne : Lire l'article en ligne, How Service Quality Influences Customer Acceptance and Usage of Chatbots? (nouvel onglet)
210. 2026

     Meyer‐Waarden, L., & Cloarec, J.

     The Contextual Autonomy Principle: When and Why Social Service Robots Are Perceived as Ethical.

     Psychology & Marketing, mar.70222. · doi:10.1002/mar.70222 CC BY

     PDF : Ouvrir le PDF, The Contextual Autonomy Principle: When and Why Social Service Robots Are Perceived as Ethical. (nouvel onglet)
211. 2025

     Michaud, M.

     Manger ensemble, un enjeu social et sociétal ? Réflexion critique autour de la commensalité.

     Rhizome, n° 93(2), 17-18. · doi:10.3917/rhiz.093.0017

     Lire en ligne : Lire l'article en ligne, Manger ensemble, un enjeu social et sociétal ? Réflexion critique autour de la commensalité. (nouvel onglet)
212. 2025

     Min, S., Martinez, J. E., & Stringam, B. B.

     Adoption of semiautonomous food delivery robots: Employee experiences and workplace adaptation.

     International Journal of Hospitality Management, 130, 104274. · doi:10.1016/j.ijhm.2025.104274

     Lire en ligne : Lire l'article en ligne, Adoption of semiautonomous food delivery robots: Employee experiences and workplace adaptation. (nouvel onglet)
213. 2026

     Min, S., Martinez, J. E., & Stringam, B. B.

     Semiautonomous food delivery robot integration in contract foodservice.

     Journal of Foodservice Business Research, 1-29. · doi:10.1080/15378020.2026.2639452

     DOI (BU) : Ouvrir le DOI via la BU, Semiautonomous food delivery robot integration in contract foodservice. (nouvel onglet)
214. 2023

     Molinillo, S., Rejón-Guardia, F., & Anaya-Sánchez, R.

     Exploring the antecedents of customers’ willingness to use service robots in restaurants.

     Service Business, 17(1), 167-193. · doi:10.1007/s11628-022-00509-5 CC BY

     PDF : Ouvrir le PDF, Exploring the antecedents of customers’ willingness to use service robots in restaurants. (nouvel onglet)
215. 2022

     Moon, H., Yu, J., Chua, B.-L., & Han, H.

     Hotel privacy management and guest trust building: A relational signaling perspective.

     International Journal of Hospitality Management, 102, 103171. · doi:10.1016/j.ijhm.2022.103171

     Lire en ligne : Lire l'article en ligne, Hotel privacy management and guest trust building: A relational signaling perspective. (nouvel onglet)
216. 2023

     Nam, J., Kim, S., & Jung, Y.

     Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants.

     Behavioral Sciences, 13(4), 284. · doi:10.3390/bs13040284 CC BY

     PDF : Ouvrir le PDF, Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants. (nouvel onglet)
217. 2026

     Ng, K. M., & Bayakhmetova, A.

     Human-robot interaction in sustainable hospitality: how robot type shapes customer emotions, green perceptions, and service loyalty.

     Frontiers in Robotics and AI, 13, 1845884. · doi:10.3389/frobt.2026.1845884 CC BY

     PDF : Ouvrir le PDF, Human-robot interaction in sustainable hospitality: how robot type shapes customer emotions, green perceptions, and service loyalty. (nouvel onglet)
218. 2008

     Nomura, T., Kanda, T., Suzuki, T., & Kato, K.

     Prediction of Human Behavior in Human--Robot Interaction Using Psychological Scales for Anxiety and Negative Attitudes Toward Robots.

     IEEE Transactions on Robotics, 24(2), 442-451. · doi:10.1109/TRO.2007.914004

     DOI (BU) : Ouvrir le DOI via la BU, Prediction of Human Behavior in Human--Robot Interaction Using Psychological Scales for Anxiety and Negative Attitudes Toward Robots. (nouvel onglet)
219. 2022

     Orea-Giner, A., Fuentes-Moraleda, L., Villacé-Molinero, T., Muñoz-Mazón, A., & Calero-Sanz, J.

     Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach.

     Tourism Management, 93, 104586. · doi:10.1016/j.tourman.2022.104586

     Lire en ligne : Lire l'article en ligne, Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach. (nouvel onglet)
220. 2025

     Pancer, E., Noseworthy, T. J., McShane, L., Taylor, N., & Philp, M.

     Robots in the kitchen: The automation of food preparation in restaurants and the compounding effects of perceived love and disgust on consumer evaluations.

     Appetite, 204, 107723. · doi:10.1016/j.appet.2024.107723

     Lire en ligne : Lire l'article en ligne, Robots in the kitchen: The automation of food preparation in restaurants and the compounding effects of perceived love and disgust on consumer evaluations. (nouvel onglet)
221. 2023

     Pande, S., & Gupta, K. P.

     Indian customers’ acceptance of service robots in restaurant services.

     Behaviour & Information Technology, 42(12), 1946-1967. · doi:10.1080/0144929X.2022.2103734

     DOI (BU) : Ouvrir le DOI via la BU, Indian customers’ acceptance of service robots in restaurant services. (nouvel onglet)
222. 2020

     Park, S.

     Multifaceted trust in tourism service robots.

     Annals of Tourism Research, 81, 102888. · doi:10.1016/j.annals.2020.102888

     DOI (BU) : Ouvrir le DOI via la BU, Multifaceted trust in tourism service robots. (nouvel onglet)
223. 2024

     Parvez, M. O., Eluwole, K. K., & Lasisi, T. T.

     Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services.

     Journal of Hospitality and Tourism Technology, 15(5), 808-824. · doi:10.1108/JHTT-10-2023-0307

     DOI (BU) : Ouvrir le DOI via la BU, Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services. (nouvel onglet)
224. 2025

     Parvez, M. O., Hossain, M. S., Islam, M. S., & Eluwole, K. K.

     Customers’ acceptance of AI-powered robot chefs in casual dining restaurants.

     Journal of Hospitality and Tourism Insights, 8(4), 1564-1581. · doi:10.1108/JHTI-04-2024-0347

     DOI (BU) : Ouvrir le DOI via la BU, Customers’ acceptance of AI-powered robot chefs in casual dining restaurants. (nouvel onglet)
225. 2022

     Passebois-Ducros, J., & Flacandji, M.

     The Role of Innovative Interactive Mediation Technologies in Museums: An Analysis of How the Presence of a Robot Affects Visitor Behavior.

     Décisions Marketing, No 105(1), 231-248. · doi:10.3917/dm.105.0093

     Lire en ligne : Lire l'article en ligne, The Role of Innovative Interactive Mediation Technologies in Museums: An Analysis of How the Presence of a Robot Affects Visitor Behavior. (nouvel onglet)
226. 2026

     Peng, C., Sun, J., Feng, C., Chen, Z., & Li, X.

     Rethinking AI aversion in tourism: A meta-analysis of causal effects and contextual boundaries.

     Tourism Management, 117, 105475. · doi:10.1016/j.tourman.2026.105475

     DOI (BU) : Ouvrir le DOI via la BU, Rethinking AI aversion in tourism: A meta-analysis of causal effects and contextual boundaries. (nouvel onglet)
227. 2023

     Phang, I. G., Jiang, S., & Lim, X. J.

     Wow It’s a Robot! Customer-Motivated Innovativeness, Hotel Image, and Intention to Stay at Chinese Hotels.

     Journal of China Tourism Research, 19(4), 812-828. · doi:10.1080/19388160.2022.2155749

     DOI (BU) : Ouvrir le DOI via la BU, Wow It’s a Robot! Customer-Motivated Innovativeness, Hotel Image, and Intention to Stay at Chinese Hotels. (nouvel onglet)
228. 2023

     Pitardi, V., Bartikowski, B., Osburg, V.-S., & Yoganathan, V.

     Effects of gender congruity in human-robot service interactions: The moderating role of masculinity.

     International Journal of Information Management, 70, 102489. · doi:10.1016/j.ijinfomgt.2022.102489

     Lire en ligne : Lire l'article en ligne, Effects of gender congruity in human-robot service interactions: The moderating role of masculinity. (nouvel onglet)
229. 2022

     Pitardi, V., Wirtz, J., Paluch, S., & Kunz, W. H.

     Service robots, agency and embarrassing service encounters.

     Journal of Service Management, 33(2), 389-414. · doi:10.1108/josm-12-2020-0435

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230. 2024

     Pitardi, V., Wirtz, J., Paluch, S., & Kunz, W. H.

     Metaperception benefits of service robots in uncomfortable service encounters.

     Tourism Management, 105, 104939. · doi:10.1016/j.tourman.2024.104939

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231. 2024

     Pizam, A., Ozturk, A. B., Hacikara, A., Zhang, T., Balderas-Cejudo, A., Buhalis, D., Fuchs, G., Hara, T., Meira, J., Revilla, R. G. M., Sethi, D., Shen, Y., & State, O.

     The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry.

     International Journal of Hospitality Management, 117, 103641. · doi:10.1016/j.ijhm.2023.103641

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232. 1992

     Pliner, P., & Hobden, K.

     Development of a scale to measure the trait of food neophobia in humans.

     Appetite, 19(2), 105-120. · doi:10.1016/0195-6663(92)90014-W

     DOI (BU) : Ouvrir le DOI via la BU, Development of a scale to measure the trait of food neophobia in humans. (nouvel onglet)
233. 2022

     POTDEVIN, D., SABOURET, N., & CLAVEL, C.

     Utilisation d'un agent virtuel pour l'accueil des visiteurs en office du tourisme.

     Industrie du futur. · doi:10.51257/a-v1-in250

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234. 2013

     Poulain, J.-P.

     Sociologies de l'alimentation.

     Presses Universitaires de France. · doi:10.3917/puf.poul.2013.01

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235. 2020

     Qiu, H., Li, M., Shu, B., & Bai, B.

     Enhancing hospitality experience with service robots: the mediating role of rapport building.

     Journal of Hospitality Marketing & Management, 29(3), 247-268. · doi:10.1080/19368623.2019.1645073

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236. 1989

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     Consumer Resistance to Innovations: The Marketing Problem and its solutions.

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237. 2008

     Reinders, M. J., Dabholkar, P. A., & Frambach, R. T.

     Consequences of Forcing Consumers to Use Technology-Based Self-Service.

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238. 2015

     Reinders, M. J., Frambach, R., & Kleijnen, M.

     Mandatory use of technology-based self-service: does expertise help or hurt?

     European Journal of Marketing, 49(1/2), 190-211. · doi:10.1108/ejm-12-2012-0735

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239. 2024

     Reis, J.

     Customer service through AI-Powered human-robot relationships: Where are we now? The case of Henn na cafe, Japan.

     Technology in Society, 77, 102570. · doi:10.1016/j.techsoc.2024.102570

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240. 2020

     Reis, J., Melão, N., Salvadorinho, J., Soares, B., & Rosete, A.

     Service robots in the hospitality industry: The case of Henn-na hotel, Japan.

     Technology in Society, 63, 101423. · doi:10.1016/j.techsoc.2020.101423

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241. 2021

     Romero, J., & Lado, N.

     Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z.

     International Journal of Contemporary Hospitality Management, 33(11), 4057-4078. · doi:10.1108/ijchm-10-2020-1214 domaine public

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242. 2022

     Ross, M. M., Collins, A. M., McCarthy, M. B., & Kelly, A. L.

     Overcoming barriers to consumer acceptance of 3D-printed foods in the food service sector.

     Food Quality and Preference, 100, 104615. · doi:10.1016/j.foodqual.2022.104615 CC BY-NC-ND

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243. 1992

     Rozin, P., Markwith, M., & Nemeroff, C.

     Magical Contagion Beliefs and Fear of AIDS1.

     Journal of Applied Social Psychology, 22(14), 1081-1092. · doi:10.1111/j.1559-1816.1992.tb00943.x

     DOI (BU) : Ouvrir le DOI via la BU, Magical Contagion Beliefs and Fear of AIDS1. (nouvel onglet)
244. 2024

     Santiago, J., Borges-Tiago, M. T., & Tiago, F.

     Embracing RAISA in restaurants: Exploring customer attitudes toward robot adoption.

     Technological Forecasting and Social Change, 199, 123047. · doi:10.1016/j.techfore.2023.123047

     Lire en ligne : Lire l'article en ligne, Embracing RAISA in restaurants: Exploring customer attitudes toward robot adoption. (nouvel onglet)
245. 2025

     Schmidt, A. L., Koerten, K., Tuomi, A., El‐Manstrly, D., & Wiegerink, K.

     Human Versus Robot: Comparing Service Agents in Hospitality Settings—Insights From a Field Study.

     Strategic Change, 34(4), 559-575. · doi:10.1002/jsc.2637

     Lire en ligne : Lire l'article en ligne, Human Versus Robot: Comparing Service Agents in Hospitality Settings—Insights From a Field Study. (nouvel onglet)
246. 2017

     Sebbane, M., Costa, S., & Sirieix, L.

     Gaspillage alimentaire en restauration collective : une analyse qualitative des normes personnelles et sociales.

     Décisions Marketing, N° 88(4), 35-50. · doi:10.7193/dm.088.35.50

     DOI (BU) : Ouvrir le DOI via la BU, Gaspillage alimentaire en restauration collective : une analyse qualitative des normes personnelles et sociales. (nouvel onglet)
247. 2021

     Seo, K. H., & Lee, J. H.

     The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction.

     Sustainability, 13(8), 4431. · doi:10.3390/su13084431 CC BY

     PDF : Ouvrir le PDF, The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction. (nouvel onglet)
248. 2025

     Seo, K. H., & Lee, J. H.

     The Impact of Service Quality on Perceived Value, Image, Satisfaction, and Revisit Intention in Robotic Restaurants for Sustainability.

     Sustainability, 17(16), 7422. · doi:10.3390/su17167422 CC BY

     PDF : Ouvrir le PDF, The Impact of Service Quality on Perceived Value, Image, Satisfaction, and Revisit Intention in Robotic Restaurants for Sustainability. (nouvel onglet)
249. 2026

     Seyitoğlu, F.

     From robotic cooking to robotic chef trend: A systematic review of the evolution and impact of robot chefs.

     International Journal of Gastronomy and Food Science, 43, 101448. · doi:10.1016/j.ijgfs.2026.101448

     DOI (BU) : Ouvrir le DOI via la BU, From robotic cooking to robotic chef trend: A systematic review of the evolution and impact of robot chefs. (nouvel onglet)
250. 2021

     Seyitoğlu, F., Ivanov, S., Atsız, O., & Çifçi, İ.

     Robots as restaurant employees - A double-barrelled detective story.

     Technology in Society, 67, 101779. · doi:10.1016/j.techsoc.2021.101779

     DOI (BU) : Ouvrir le DOI via la BU, Robots as restaurant employees - A double-barrelled detective story. (nouvel onglet)
251. 2023

     Shah, T. R., Kautish, P., & Mehmood, K.

     Influence of robots service quality on customers' acceptance in restaurants.

     Asia Pacific Journal of Marketing and Logistics, 35(12), 3117-3137. · doi:10.1108/APJML-09-2022-0780

     DOI (BU) : Ouvrir le DOI via la BU, Influence of robots service quality on customers' acceptance in restaurants. (nouvel onglet)
252. 2007

     Shampanier, K., Mazar, N., & Ariely, D.

     Zero as a Special Price: The True Value of Free Products.

     Marketing Science, 26(6), 742-757. · doi:10.1287/mksc.1060.0254

     DOI (BU) : Ouvrir le DOI via la BU, Zero as a Special Price: The True Value of Free Products. (nouvel onglet)
253. 2023

     Sharma, V., Kapse, M., Poulose, J., & Mahajan, Y.

     Robotic dining delight: Unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML.

     Cogent Business & Management, 10(3), 2281053. · doi:10.1080/23311975.2023.2281053 CC BY

     PDF : Ouvrir le PDF, Robotic dining delight: Unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML. (nouvel onglet)
254. 2025

     Shi, Y., Zhan, W., & Lin, C.

     The impact of hotel robots’ service quality on continuance intention: the moderating effect of personal innovation.

     Frontiers in Robotics and AI, 12, 1667123. · doi:10.3389/frobt.2025.1667123 CC BY

     PDF : Ouvrir le PDF, The impact of hotel robots’ service quality on continuance intention: the moderating effect of personal innovation. (nouvel onglet)
255. 2020

     Shin, H. H., & Jeong, M.

     Guests’ perceptions of robot concierge and their adoption intentions.

     International Journal of Contemporary Hospitality Management, 32(8), 2613-2633. · doi:10.1108/IJCHM-09-2019-0798

     DOI (BU) : Ouvrir le DOI via la BU, Guests’ perceptions of robot concierge and their adoption intentions. (nouvel onglet)
256. 2020

     Shin, H., & Kang, J.

     Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness.

     International Journal of Hospitality Management, 91, 102664. · doi:10.1016/j.ijhm.2020.102664

     Lire en ligne : Lire l'article en ligne, Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness. (nouvel onglet)
257. 2020

     Smith, R. A., White-McNeil, A., & Ali, F.

     Students’ perceptions and behavior toward on-campus foodservice operations.

     International Hospitality Review, 34(1), 13-28. · doi:10.1108/IHR-06-2019-0010

     Lire en ligne : Lire l'article en ligne, Students’ perceptions and behavior toward on-campus foodservice operations. (nouvel onglet)
258. 2024

     Soliman, M., Gulvady, S., Elbaz, A. M., Mosbah, M., & Wahba, M. S.

     Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?

     Tourism and Hospitality Research, 24(3), 393-409. · doi:10.1177/14673584231153367

     Lire en ligne : Lire l'article en ligne, Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty? (nouvel onglet)
259. 2024

     Soliman, M., Ivanov, S., Elgammal, I., Webster, C., & Al-Alawi, A.

     Pursuing the drivers of consumer behaviour toward service robots in the hotel industry.

     International Journal of Hospitality Management, 120, 103752. · doi:10.1016/j.ijhm.2024.103752

     DOI (BU) : Ouvrir le DOI via la BU, Pursuing the drivers of consumer behaviour toward service robots in the hotel industry. (nouvel onglet)
260. 2024

     Song, B., Xu, H., Hu, W., Li, Y., & Guo, Y.

     How to calculate privacy: privacy concerns and service robots’ use intention in hospitality.

     Current Issues in Tourism, 27(21), 3401-3417. · doi:10.1080/13683500.2023.2265029

     DOI (BU) : Ouvrir le DOI via la BU, How to calculate privacy: privacy concerns and service robots’ use intention in hospitality. (nouvel onglet)
261. 2022

     Song, H., Wang, Y.-C., Yang, H., & Ma, E.

     Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants.

     International Journal of Hospitality Management, 106, 103301. · doi:10.1016/j.ijhm.2022.103301 CC BY-NC-ND

     PDF : Ouvrir le PDF, Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. (nouvel onglet)
262. 2024

     Song, X., Gu, H., Li, Y., Leung, X. Y., & Ling, X.

     The influence of robot anthropomorphism and perceived intelligence on hotel guests’ continuance usage intention.

     Information Technology & Tourism, 26(1), 89-117. · doi:10.1007/s40558-023-00275-8

     DOI (BU) : Ouvrir le DOI via la BU, The influence of robot anthropomorphism and perceived intelligence on hotel guests’ continuance usage intention. (nouvel onglet)
263. 2024

     Song, X., Gu, H., Ling, X., Ye, W., Li, X., & Zhu, Z.

     Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model.

     Journal of Hospitality and Tourism Technology, 15(5), 842-861. · doi:10.1108/JHTT-12-2023-0428

     DOI (BU) : Ouvrir le DOI via la BU, Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model. (nouvel onglet)
264. 2024

     Song, X., Li, Y., Leung, X. Y., & Mei, D.

     Service robots and hotel guests’ perceptions: anthropomorphism and stereotypes.

     Tourism Review, 79(2), 505-522. · doi:10.1108/TR-04-2023-0265

     DOI (BU) : Ouvrir le DOI via la BU, Service robots and hotel guests’ perceptions: anthropomorphism and stereotypes. (nouvel onglet)
265. 2023

     Spence, C.

     Robots in gastronomy: Psychological and financial considerations.

     International Journal of Gastronomy and Food Science, 32, 100707. · doi:10.1016/j.ijgfs.2023.100707

     Lire en ligne : Lire l'article en ligne, Robots in gastronomy: Psychological and financial considerations. (nouvel onglet)
266. 2024

     Sthapit, E., Ji, C., Ping, Y., Prentice, C., Garrod, B., & Yang, H.

     Experience-driven well-being: the case of unmanned smart hotels.

     International Journal of Contemporary Hospitality Management, 36(13), 1-18. · doi:10.1108/IJCHM-07-2023-1063

     Lire en ligne : Lire l'article en ligne, Experience-driven well-being: the case of unmanned smart hotels. (nouvel onglet)
267. 2025

     Sun, S., Ye, H., & Law, R.

     Investigation of the influences of emotional–cognitive–social responses of service robot on consumers’ hotel stay intention in Japan.

     Journal of Hospitality and Tourism Technology, 16(5), 1275-1291. · doi:10.1108/JHTT-08-2024-0491

     DOI (BU) : Ouvrir le DOI via la BU, Investigation of the influences of emotional–cognitive–social responses of service robot on consumers’ hotel stay intention in Japan. (nouvel onglet)
268. 2026

     Sun, S., Ye, H., & Law, R.

     Does past experience influence the preferences of consumers toward service robots?

     Journal of Hospitality and Tourism Technology, 1-19. · doi:10.1108/jhtt-02-2025-0106

     DOI (BU) : Ouvrir le DOI via la BU, Does past experience influence the preferences of consumers toward service robots? (nouvel onglet)
269. 2020

     Sung, H. J., & Jeon, H. M.

     Untact: Customer’s Acceptance Intention toward Robot Barista in Coffee Shop.

     Sustainability, 12(20), 8598. · doi:10.3390/su12208598 CC BY

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270. 1998

     Szmigin, I., & Foxall, G.

     Three forms of innovation resistance: the case of retail payment methods.

     Technovation, 18(6-7), 459-468. · doi:10.1016/S0166-4972(98)00030-3

     DOI (BU) : Ouvrir le DOI via la BU, Three forms of innovation resistance: the case of retail payment methods. (nouvel onglet)
271. 2023

     The Foodservice Management Society Of Korea, & Hong, S. W.

     The Effect of Robot Cafe Experience Economy Factors on Perceived Value and Customer Satisfaction.

     Foodservice Management Society of Korea, 26(5), 112-136. · doi:10.47584/jfm.2023.26.5.112

     DOI (BU) : Ouvrir le DOI via la BU, The Effect of Robot Cafe Experience Economy Factors on Perceived Value and Customer Satisfaction. (nouvel onglet)
272. 2023

     The Tourism Sciences Society Of Korea, Kim, B.-J., & Hwang, J.-H.

     The effect of anthropomorphism level of hotel service robot on robot service quality expectation: Moderating effect of gadget-loving tendency.

     The Tourism Sciences Society of Korea, 47(2), 131-148. · doi:10.17086/jts.2023.47.2.131.148

     DOI (BU) : Ouvrir le DOI via la BU, The effect of anthropomorphism level of hotel service robot on robot service quality expectation: Moderating effect of gadget-loving tendency. (nouvel onglet)
273. 2024

     Tian, Z., & Liu, X.

     Customer Participation in the Value Co-creation of Hotel Service Robot Interaction.

     Sage Open, 14(4), 21582440241296652. · doi:10.1177/21582440241296652

     Lire en ligne : Lire l'article en ligne, Customer Participation in the Value Co-creation of Hotel Service Robot Interaction. (nouvel onglet)
274. 2026

     Topsakal, Y., Yüzbaşıoğlu, N., & Uysal, M.

     Trusting the Robot Waiter: What Drives Consumers' Acceptance of Restaurant Service Robots?

     International Journal of Consumer Studies, 50(4), e70232. · doi:10.1111/ijcs.70232

     DOI (BU) : Ouvrir le DOI via la BU, Trusting the Robot Waiter: What Drives Consumers' Acceptance of Restaurant Service Robots? (nouvel onglet)
275. 2018

     Tung, V. W. S., & Au, N.

     Exploring customer experiences with robotics in hospitality.

     International Journal of Contemporary Hospitality Management, 30(7), 2680-2697. · doi:10.1108/IJCHM-06-2017-0322

     Lire en ligne : Lire l'article en ligne, Exploring customer experiences with robotics in hospitality. (nouvel onglet)
276. 2020

     Tuomi, A., & Tussyadiah, I. P.

     Building the sociomateriality of food service.

     International Journal of Hospitality Management, 89, 102553. · doi:10.1016/j.ijhm.2020.102553

     DOI (BU) : Ouvrir le DOI via la BU, Building the sociomateriality of food service. (nouvel onglet)
277. 2018

     Tussyadiah, I. P., & Park, S.

     Consumer Evaluation of Hotel Service Robots.

     Information and Communication Technologies in Tourism 2018, 308-320. Springer International Publishing. · doi:10.1007/978-3-319-72923-7_24

     DOI (BU) : Ouvrir le DOI via la BU, Consumer Evaluation of Hotel Service Robots. (nouvel onglet)
278. 2020

     Tussyadiah, I. P., Zach, F. J., & Wang, J.

     Do travelers trust intelligent service robots?

     Annals of Tourism Research, 81, 102886. · doi:10.1016/j.annals.2020.102886

     DOI (BU) : Ouvrir le DOI via la BU, Do travelers trust intelligent service robots? (nouvel onglet)
279. 2026

     Ud Din, I., & Van Riel, A. C. R.

     Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda.

     Service Business, 20(1), 9. · doi:10.1007/s11628-026-00609-6

     DOI (BU) : Ouvrir le DOI via la BU, Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda. (nouvel onglet)
280. 2004

     University of British Columbia, Canada, & Cenfetelli, R.

     Inhibitors and Enablers as Dual Factor Concepts in Technology Usage.

     Journal of the Association for Information Systems, 5(11), 472-492. · doi:10.17705/1jais.00059

     DOI (BU) : Ouvrir le DOI via la BU, Inhibitors and Enablers as Dual Factor Concepts in Technology Usage. (nouvel onglet)
281. 2024

     Vachaudez, A., & Koubi, C.

     OK Google: “Why do users of voice assistants maintain their use of technology over time?”.

     Décisions Marketing, N° 112(4), 177-197. · doi:10.3917/dm.112.0027

     DOI (BU) : Ouvrir le DOI via la BU, OK Google: “Why do users of voice assistants maintain their use of technology over time?”. (nouvel onglet)
282. 2025

     Veera Raghavan, D. R.

     Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant.

     The TQM Journal, 37(8), 2181-2205. · doi:10.1108/TQM-04-2024-0157

     DOI (BU) : Ouvrir le DOI via la BU, Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant. (nouvel onglet)
283. 2012

     Venkatesh, V., Thong, J. Y. L., & Xu, X.

     Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1.

     MIS Quarterly, 36(1), 157-178. · doi:10.2307/41410412

     DOI (BU) : Ouvrir le DOI via la BU, Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1. (nouvel onglet)
284. 2012

     Viot, C., & Bressolles, G.

     Les agents virtuels intelligents.

     Décisions Marketing, N° 65(1), 45-56. · doi:10.3917/dm.065.0045

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285. 2017

     von Dreden, C., & Binnewies, C.

     Choose your lunch companion wisely: the relationships between lunch break companionship, psychological detachment, and daily vigour.

     European Journal of Work and Organizational Psychology, 26(3), 356-372. · doi:10.1080/1359432X.2017.1301428

     DOI (BU) : Ouvrir le DOI via la BU, Choose your lunch companion wisely: the relationships between lunch break companionship, psychological detachment, and daily vigour. (nouvel onglet)
286. 2019

     Vos, M. C., Galetzka, M., Mobach, M. P., van Hagen, M., & Pruyn, A. T.

     Measuring perceived cleanliness in service environments: Scale development and validation.

     International Journal of Hospitality Management, 83, 11-18. · doi:10.1016/j.ijhm.2019.04.005

     Lire en ligne : Lire l'article en ligne, Measuring perceived cleanliness in service environments: Scale development and validation. (nouvel onglet)
287. 2023

     Wang, B., & Gan, L.

     Exploring Factors Influencing the Acceptance of Digitalized Smart Campus Cafeteria Models: A UTAUT Model-Based Analysis.

     2023 16th International Symposium on Computational Intelligence and Design (ISCID), 38-42. · doi:10.1109/ISCID59865.2023.00017

     DOI (BU) : Ouvrir le DOI via la BU, Exploring Factors Influencing the Acceptance of Digitalized Smart Campus Cafeteria Models: A UTAUT Model-Based Analysis. (nouvel onglet)
288. 2024

     Wang, J., & Fu, X.

     Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience.

     Journal of Hospitality and Tourism Technology, 15(5), 701-716. · doi:10.1108/JHTT-01-2024-0006

     DOI (BU) : Ouvrir le DOI via la BU, Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience. (nouvel onglet)
289. 2022

     Wang, L.-H., Ho, J.-L., Yeh, S.-S., & Huan, T.-C.

     Is robot hotel a future trend? Exploring the incentives, barriers and customers' purchase intention for robot hotel stays.

     Tourism Management Perspectives, 43, 100984. · doi:10.1016/j.tmp.2022.100984

     DOI (BU) : Ouvrir le DOI via la BU, Is robot hotel a future trend? Exploring the incentives, barriers and customers' purchase intention for robot hotel stays. (nouvel onglet)
290. 2023

     Wang, X., Zhang, Z., Huang, D., & Li, Z.

     Consumer resistance to service robots at the hotel front desk: A mixed-methods research.

     Tourism Management Perspectives, 46, 101074. · doi:10.1016/j.tmp.2023.101074

     DOI (BU) : Ouvrir le DOI via la BU, Consumer resistance to service robots at the hotel front desk: A mixed-methods research. (nouvel onglet)
291. 2025

     Wang, Y., Zou, Z., & So, K. K. F.

     Uncovering heterogeneity in customers’ cleanliness perceptions and its impact on visit intentions: Findings from a multi-method analysis.

     Journal of Travel & Tourism Marketing, 42(2), 208-221. · doi:10.1080/10548408.2025.2453912

     DOI (BU) : Ouvrir le DOI via la BU, Uncovering heterogeneity in customers’ cleanliness perceptions and its impact on visit intentions: Findings from a multi-method analysis. (nouvel onglet)
292. 2018

     Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S., & Martins, A.

     Brave new world: service robots in the frontline.

     Journal of Service Management, 29(5), 907-931. · doi:10.1108/JOSM-04-2018-0119 CC BY

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293. 2025

     Wu, S.-H.

     Deep affection: service robots increase brand love of restaurants.

     British Food Journal, 127(1), 129-147. · doi:10.1108/BFJ-06-2024-0631

     DOI (BU) : Ouvrir le DOI via la BU, Deep affection: service robots increase brand love of restaurants. (nouvel onglet)
294. 2022

     Xiao, C., & Zhao, L.

     Robotic Chef Versus Human Chef: The Effects of Anthropomorphism, Novel Cues, and Cooking Difficulty Level on Food Quality Prediction.

     International Journal of Social Robotics, 14(7), 1697-1710. · doi:10.1007/s12369-022-00896-9

     Lire en ligne : Lire l'article en ligne, Robotic Chef Versus Human Chef: The Effects of Anthropomorphism, Novel Cues, and Cooking Difficulty Level on Food Quality Prediction. (nouvel onglet)
295. 2022

     Xie, L., & Lei, S.

     The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective.

     International Journal of Hospitality Management, 107, 103312. · doi:10.1016/j.ijhm.2022.103312

     DOI (BU) : Ouvrir le DOI via la BU, The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective. (nouvel onglet)
296. 2024

     Yang, H., Wang, Y.-C., Song, H., & Ma, E.

     Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective.

     International Journal of Contemporary Hospitality Management, 36(9), 3211-3231. · doi:10.1108/ijchm-05-2023-0668

     DOI (BU) : Ouvrir le DOI via la BU, Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective. (nouvel onglet)
297. 2025

     Yang, X., Garnier, M., & Djelassi, S.

     « Robot, ne m’approche pas ! » Quand un robot imite l’approche par un vendeur en magasin : impact sur l’intrusivité perçue et les attentes comportementales.

     Recherche et Applications en Marketing (French Edition), 40(4), 28-67. · doi:10.1177/07673701251379974

     Lire en ligne : Lire l'article en ligne, « Robot, ne m’approche pas ! » Quand un robot imite l’approche par un vendeur en magasin : impact sur l’intrusivité perçue et les attentes comportementales. (nouvel onglet)
298. 2024

     Yang, Y., Lin, M. S., & Magnini, V. P.

     Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests.

     International Journal of Contemporary Hospitality Management, 36(1), 239-258. · doi:10.1108/ijchm-08-2022-0956

     Lire en ligne : Lire l'article en ligne, Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests. (nouvel onglet)
299. 2024

     Yang, Y., Lu, P., Niu, Y., & Yuan, G.

     Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory.

     Sage Open, 14(3), 21582440241281570. · doi:10.1177/21582440241281570

     Lire en ligne : Lire l'article en ligne, Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory. (nouvel onglet)
300. 2021

     Yoganathan, V., Osburg, V.-S., H. Kunz, W., & Toporowski, W.

     Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications.

     Tourism Management, 85, 104309. · doi:10.1016/j.tourman.2021.104309

     DOI (BU) : Ouvrir le DOI via la BU, Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications. (nouvel onglet)
301. 2020

     Yu, C.-E.

     Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews.

     Journal of Hospitality Marketing & Management, 29(1), 22-38. · doi:10.1080/19368623.2019.1592733

     DOI (BU) : Ouvrir le DOI via la BU, Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews. (nouvel onglet)
302. 2025

     Zemke, D. M. V., Han, W., & Raab, C.

     Robot acceptability in quick service restaurants: a customer’s point of view.

     International Hospitality Review. · doi:10.1108/IHR-04-2024-0020

     Lire en ligne : Lire l'article en ligne, Robot acceptability in quick service restaurants: a customer’s point of view. (nouvel onglet)
303. 2022

     Zhang, X., Balaji, M., & Jiang, Y.

     Robots at your service: value facilitation and value co-creation in restaurants.

     International Journal of Contemporary Hospitality Management, 34(5), 2004-2025. · doi:10.1108/IJCHM-10-2021-1262

     DOI (BU) : Ouvrir le DOI via la BU, Robots at your service: value facilitation and value co-creation in restaurants. (nouvel onglet)
304. 2026

     Zhang, Y., Quoquab, F., Mohammad, J., & Tao, Y. M.

     When customers meet robots: How authenticity and delight shape revisit intention through customer–robot interaction.

     Technological Forecasting and Social Change, 226, 124607. · doi:10.1016/j.techfore.2026.124607

     DOI (BU) : Ouvrir le DOI via la BU, When customers meet robots: How authenticity and delight shape revisit intention through customer–robot interaction. (nouvel onglet)
305. 2024

     Zheng, C., Zhang, L., & Bian, X.

     A showdown in the kitchen: Exploring consumers’ preferences for robot-made versus human-made foods at different stages of dietary restraint.

     Journal of Retailing and Consumer Services, 81, 103934. · doi:10.1016/j.jretconser.2024.103934

     DOI (BU) : Ouvrir le DOI via la BU, A showdown in the kitchen: Exploring consumers’ preferences for robot-made versus human-made foods at different stages of dietary restraint. (nouvel onglet)
306. 2022

     Zhong, L., Coca-Stefaniak, J. A., Morrison, A. M., Yang, L., & Deng, B.

     Technology acceptance before and after COVID-19: no-touch service from hotel robots.

     Tourism Review, 77(4), 1062-1080. · doi:10.1108/tr-06-2021-0276

     DOI (BU) : Ouvrir le DOI via la BU, Technology acceptance before and after COVID-19: no-touch service from hotel robots. (nouvel onglet)
307. 2020

     Zhong, L., Sun, S., Law, R., & Zhang, X.

     Impact of robot hotel service on consumers’ purchase intention: a control experiment.

     Asia Pacific Journal of Tourism Research, 25(7), 780-798. · doi:10.1080/10941665.2020.1726421

     DOI (BU) : Ouvrir le DOI via la BU, Impact of robot hotel service on consumers’ purchase intention: a control experiment. (nouvel onglet)
308. 2022

     Zhu, D. H.

     Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions.

     Journal of Hospitality and Tourism Technology, 13(4), 699-714. · doi:10.1108/JHTT-01-2021-0022

     DOI (BU) : Ouvrir le DOI via la BU, Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions. (nouvel onglet)
309. 2020

     Zhu, D. H., & Chang, Y. P.

     Robot with humanoid hands cooks food better?

     International Journal of Contemporary Hospitality Management, 32(3), 1367-1383. · doi:10.1108/IJCHM-10-2019-0904

     DOI (BU) : Ouvrir le DOI via la BU, Robot with humanoid hands cooks food better? (nouvel onglet)

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